Voice and Accent Training Specialist

What we expect you to do

• Delivers accent training to client and customer dealing employees
• Manage training logistics such as rooms, materials, invitations for effective content delivery
• Manage training relationships at the supervisor and team levels, define and set training schedules, and expectations
• Develop training plans that focus on application and understanding of content leveraging best practices for DDAM operational roles
• Ensure adequate, accurate documentation is prepared and provide feedback
• Communicate documentation needs / gaps to business, service, provisioning and process teams where applicable
• Measure the effectiveness of training delivery through metrics and capturing feedback

Qualifications

Here's what we are looking for in candidates for this job

• Bachelor’s degree or equivalent work experience
• Knowledge of training in delivery skills and delivery methods
• MS office proficiency
• Strong communication skills
• Proven ability to complete full cycle training
• Interpret DD process and service documentation

Additional Information

Diversity in Dimension Data

We have a global culture that embraces diversity. Dimension Data respects the diverse experiences and individual beliefs of its employees. As such, Dimension Data is committed to an inclusive workplace for all and we’re proud to provide equal employment opportunities for all qualified applicants.