VP, Customer Success, EMEA
Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
We’re excited to hire a VP of Customer Success in Europe to lead our growing team and customer base from our local HQ in London. In this role, you’ll tackle industry challenges and build influential customer relationships while working closely with Sales, Deployment, Product, and Engineering to ensure customers receive maximum value from our platform.
Driving value is central to this role. You will need to understand the critical challenges our customers face and translate them into concrete project outputs while directing delivery through your team. You will be responsible for strengthening customer partnerships and increasing platform ROI, while overseeing the commercial growth of accounts.
What You Will Do:
Execute the Customer Success strategy for the EMEA region, ensuring alignment with global business objectives.
Work closely with the sales team to lead the transition and execution of closed deals, ensuring a seamless experience for newly acquired customers from day one.
Manage the Customer Success and Deployment teams to ensure customer work is delivered on time, but most importantly, is generating tremendous value, and that this value is articulated clearly to the customer at every milestone.
Manage and oversee a complex portfolio of projects across diverse utility customers, providing senior-level guidance to your team of Customer Success and Deployment staff.
Develop and maintain strong relationships across customer organizations, from technical junior staff to C-suite stakeholders.
Own the regional retention and expansion targets, partnering with Sales to identify and close upsell opportunities.
Build and refine the way we onboard, provide value, and measure ROI for complex utility customers.
Act as the voice of our European customers for the Product and Engineering teams to influence the global roadmap.
Lead, mentor, and grow a high-performing team of Customer Success professionals and Deployment specialists, fostering a culture of technical excellence.
Who You Are:
10+ years of professional experience, including 4-5+ years in a formal leadership capacity. You have a proven track record in senior roles such as VP of Customer Success, Head of Solutions, Sales, Implementations, Professional Services, Delivery, or Account Management.
Experience working with electric utility companies or similar infrastructure-heavy industries is highly valued. A background in geospatial technologies (GIS), construction tech, or engineering software environments is ideal.
A background in engineering (Mechanical, Civil, Computer, or similar) coupled with a high technical aptitude is a plus.
A proven track record of hiring, training, and managing high-performing teams of customer success professionals or technical delivery specialists.
Prior experience in a fast-paced, high-growth technology company, where you’ve successfully navigated ambiguity and scaling challenges.
A self-motivated thinker who can systematically break down complex technical or organizational challenges into practical solutions.
Exceptional ability to translate technical concepts for diverse stakeholders, from engineers to C-suite executives.
Strong project management skills with experience handling complex implementations.
Fluency in other European languages than English is a bonus (French, Spanish, German, Dutch, Turkish, Romanian, Italian, etc).
What we offer:
The opportunity to shape the culture and operational footprint of Neara’s European business as we scale our London-based operations.
A front-row seat in the global energy transition, helping the world’s largest utilities mitigate critical risks, improve safety, and build more resilient infrastructure.
Access to an industry-changing, engineering-grade 3D digital twin platform that is solving the toughest physical-world challenges with sophisticated software.
A collaborative, transparent, and ambitious team culture where your voice directly influences company strategy and regional expansion.
Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.