Wayfinding Manager
About the role
Sydney Airport plays a critical role in connecting people, places and experiences. How passengers and visitors navigate our terminals, precincts and digital channels is central to safety, operational efficiency and overall experience.
This is a 12 Month Max-term Contract opportunity to join us as a Wayfinding Manager, Passenger Experience & Service Delivery. In this role, you will be accountable for the strategic direction and end‑to‑end delivery of Sydney Airport’s wayfinding ecosystem. This is a hands‑on role operating in a live, complex environment, balancing strategy, governance and technical design authority with practical delivery across physical and digital wayfinding solutions.
In this role, you will have the opportunity to
- Own and evolve the airport‑wide wayfinding strategy, standards and governance across terminals, precincts and digital channels.
- Deliver multiple concurrent wayfinding projects end‑to‑end, from brief through to installation, commissioning and operational handover, with minimal disruption to operations.
- Act as the technical design authority for wayfinding, including sign schedules, design packs, accessibility, visibility, legibility and compliance with brand and safety requirements.
- Use passenger insights, data and feedback to monitor performance, conduct audits and drive continuous improvement.
- Lead the evolution of digital wayfinding in partnership with Technology, ensuring alignment between physical signage, content logic and passenger behaviour.
- Influence and collaborate with a wide range of internal stakeholders and external partners, including designers, fabricators, installers and operational teams.
About you
- Tertiary qualification in Design, UX, Industrial Design, Urban Design, Architecture, Transport Planning, Human Factors or a related discipline.
- 5+ years’ experience delivering end‑to‑end wayfinding or customer‑journey solutions in complex public environments such as airports, transport hubs or major venues.
- Strong project delivery capability, including budgeting, procurement, vendor management, risk and schedule control in live operational environments.
- Proven experience working across physical and digital wayfinding systems, ideally including mobile, digital signage or passenger information platforms.
- Deep understanding of user‑centred design, accessibility and universal design principles, with the ability to assess and approve technical design packages.
- Confident stakeholder manager who can influence across operations, technology, commercial and corporate functions.
What we offer
To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.
Make it Amazing
SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.