Workplace Client & Mobile Engineer
Role Overview:
Responsible for implementing, operating, improving, and supporting Digital Workplace Client & Mobile services. The role acts as an international 2nd and 3rd level support and escalation function, working with modern Microsoft Workplace technologies in a global environment.
Key Responsibilities
Microsoft Client & Mobile Platform Operations
- Implement, operate, and continuously improve Digital Workplace Client & Mobile services, with a strong focus on Microsoft Endpoint Management (Intune, SCCM), Windows Autopilot, Windows 365, Azure Virtual Desktop, and modern endpoint security.
- Plan, provision, configure, and maintain Client & Mobile workloads to ensure a secure, stable, and high‑performing endpoint environment for all users worldwide.
- Operate and optimize the Client & Mobile platform, including updates, OS lifecycle management, configuration changes, compliance settings, and service improvements.
Technical Expertise & Service Ownership
- Act as a technical expert for Intune, SCCM, Autopilot, Windows 365, AVD, device configuration, application deployment, and mobile device management, including troubleshooting, optimization, and client behavior analysis.
- Design, enhance, and maintain Modern Workplace Client & Mobile solutions in alignment with enterprise standards, architecture principles, and business requirements.
- Analyze business, security, and mobility requirements and translate them into scalable, standardized, and supportable Client & Mobile solutions.
Automation & Innovation
- Develop, maintain, and troubleshoot PowerShell scripts to automate administrative tasks, reporting, device lifecycle operations, and operational workflows.
- Monitor the Microsoft Endpoint Management lifecycle and roadmap; evaluate, test, and introduce new features and capabilities for Intune, Autopilot, SCCM, AVD, and Windows 365.
- Contribute to the ongoing evolution and optimization of the Digital Workplace Client & Mobile platform.
Support & Collaboration
- Provide international 2nd and 3rd level support for endpoint and mobility services, including incident troubleshooting, escalation handling, and root‑cause analysis.
- Collaborate closely with Business IT, Security, Collaboration, Adoption, and other technical teams to ensure effective usage, adoption, and continuous improvement of Client & Mobile solutions.
Governance & Documentation
- Create and maintain technical documentation, standards, operational guides, and contribute to internal knowledge platforms.
- Promote and enforce best practices, governance models, and technical standards for Client & Mobile services.
Qualifications
Education & Experience
- Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- 3+ years of experience in Digital Workplace and Client & Mobile environments.
Client & Mobile Expertise
- Proven experience with Digital Workplace Client & Mobile solutions, with a strong focus on delivering an excellent end‑user experience.
- Solid knowledge of Microsoft Endpoint Management (Intune, SCCM, Autopilot), AppLocker/ACFB, Azure Virtual Desktop, and Windows 365, as well as application packaging using MEM and Intune.
- Experience with Microsoft 365 governance, administration, and lifecycle management, including security, compliance, and data protection topics.
Technical & Analytical Skills
- Ability to translate business requirements into structured, scalable solutions, supported by strong analytical and conceptual skills.
Working Style & Collaboration
- Self-driven and well-organized, with a strong customer- and service-oriented mindset.
- Experience working in international, fast-paced environments with diverse stakeholders.
- Strong communication and collaboration skills.
Languages & Mindset
- Fluent in English (spoken and written).
- Passion for continuous learning and staying up to date with Client & Mobile technologies within the Microsoft ecosystem.
Additional Information
- Sika – Building Trust. Trust is the most important thing for us. We trust in the capabilities of all our Sika team members - every day.
- Friendly, personable, and often surprisingly uncomplicated, that's how many of our employees describe their working relationship at Sika. We call this the Sika Spirit.
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.