Account Management Specialist
The AMS position is primarily responsible for the daily management of customer account activities for domestic and export shipments of Polystyrene and/or Styrene Monomer. Key job responsibilities include but are not limited to: a) managing customer orders from order placement through invoicing and receipt of product by the customer; b) utilizing applicable SAP system elements; c) fostering customer relationships; d) supporting AmSty Commercial Team; e) investigating, analyzing and resolving problems; and f) working efficiently and accurately in a fast-paced, team environment. Additional responsibilities include coverage support for other AMS team members.
Primary Responsibilities:
- SAP Transactions
- Enter/create/change sales orders in S4 HANA (including consignment)
- Create downstream documents (through Delivery Note) when needed
- Maintain sales order notes
- Maintain sales order pricing condition tab
- Process S4 returns (virtual/Physical) and diversions when required
- Create/update Quality Notifications when issues are identified
- Manually price orders (understanding customer templates, shipping conditions, incoterms) when needed
- Create, Manage, and Maintain customer master data – updates, create rail addresses, create new customers, create/link partners
- Create Proforma invoices
- Maintain and advance overall SAP knowledge for troubleshooting
- Day-to-day Customer Service
- Understand and initiate new customer sold to or ship to process
- Confidently manage rotating afterhours phone (Carrier calls fielded by Logistics Team)
- Seamlessly backup designated AMS Team member(s)
- Assist with investigation, analysis, and resolution of customer problems and complaints, and involve appropriate groups as necessary
- Understand AmSty Sales Areas Organizations – taxes, material costing
- Manage customer consignment accounts – inventory, reconciliation
- Participates in special projects and process improvements – initiates projects and works with others on completing projects
- Established fundamental knowledge and cross train with others within Supply Chain
- Monitor customer forecast, customer purchasing trends, requirements, and sales forecasts. When necessary, reach out to customers when gaps arise.
- AmSty Plant and Terminal Activities
- Understanding of AmSty plant and terminal locations – which locations ship which materials
- AmSty Internal Teams Knowledge
- Establish relationship with AmSty internal teams – strong internal network
- Work seamlessly with Planning: Inventory control, over forecast approvals, etc.
- Participate in Product Stewardship: USMCA contacts and processes
- Quality: Quality certifications, ISO certification
- Product Knowledge
- Possess Polystyrene product knowledge, along with strategic customers
- Basic knowledge of your top 5 customers’ products
- Possess Styrene product knowledge, along with strategic customers
- TBC training with Quality
- Possess basic feedstocks (Ethylbenzene, Diethyl Benzene, SM/EB Mix, etc) product knowledge
- Coordinate with Accounts Receivable Team
- Resolve credit issues/invoice discrepancies
- Master customer pricing template knowledge
- Master manually pricing orders
- Customer communication
- Communicate with customers directly
- Communicate/manage customer expectations
- Communicate delivery disruptions as soon as details are available
- Monitor and communicate changes in customer trends to business
- Master strategic customer accounts
- Balance customer needs with best interests of AmSty
- Reporting
- Manage Open Sales Order reports
- Monitor Delivery reporting
- Monitor forecast reports
- Monitor Hopper car & Tank car dwelling report (effectively communicate to customers)
- Manage Consignment reporting
- Team KPI reporting
- Possess Polystyrene product knowledge, along with strategic customers
Job Requirements:
Preferred:
Relocation is not available with this position.
Americas Styrenics LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status or marital status.
To all recruitment agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies (whether submitted through this website or sent directly to employees) unless a written agreement is in place between the agency and Amsty (“Company”) and an authorized Company representative makes a written request to the agency to assist with this requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Company, and no fee will be paid in the event such candidate is hired.