Account Manager

Overview

We’re seeking a highly motivated, independent self-starter based in New England to join our growing team as an Account Manager. In this role, you will serve as a trusted strategic partner to clients, confidently leading conversations that align with their business objectives while ensuring the seamless execution of marketing strategies across multiple channels.

As a key player on our team, you will take ownership of client relationships, proactively rally internal teams to drive actions, and oversee projects to ensure high-quality work is delivered on time and exceeds expectations. You thrive in a fast-paced environment, are comfortable taking responsibility for outcomes, and are passionate about delivering impactful results from start to finish.

About Anchour

Anchour is a creative agency of 35+ and growing, focused on building unforgettable brands and digital experiences that help businesses punch above their weight. Headquartered in Maine, we specialize in serving SMBs and startups across industries like consumer goods, home services, financial services, retail, and professional services.

As a full-service agency, we offer strategy, branding, website design, development, copywriting, and performance marketing solutions. At Anchour, we believe in cultivating an inclusive environment where creativity, curiosity, and collaboration thrive.

What You’ll Do

As an Account Manager, you will be at the center of client relationships, driving strategic conversations and ensuring the successful execution of their marketing initiatives. You’ll collaborate with project managers, digital marketers, and other Anchour team members to align client goals with actionable strategies and deliver exceptional results.

• Lead Client Relationships: Serve as the primary point of contact, building trust through clear communication, strategic insight, and reliable follow-through.
• Strategic Conversations: Guide discussions to align marketing efforts with client objectives, addressing challenges and identifying growth opportunities.
• Oversee Project Execution: Own projects from scoping and timelines to approvals and final delivery, ensuring all work meets quality standards and stays on schedule.
• Collaborate Across Teams: Partner with internal teams to align priorities, advocate for the client’s vision, and maintain momentum on all initiatives.
• Facilitate Feedback & Updates: Lead meetings, manage client communications, and streamline feedback loops to keep projects moving and stakeholders informed.
• Champion the Client’s Vision: Advocate for the client’s goals internally, ensuring their vision and brand are consistently represented across all deliverables.
• Collaborate on Roadmaps: Work with clients and internal teams to develop long-term strategic plans and actionable roadmaps that align with their business growth objectives.
• Communicate Marketing Value: Use your knowledge of paid ads, email marketing, SEO/SEM, organic social, and analytics to articulate strategies and highlight performance outcomes.
• Drive Growth: Proactively identify opportunities for account growth and collaborate on proposals, scopes, and agreements to expand client success.

This role is based in New England and requires occasional in-office collaboration and in-person client meetings.

What We’d Like To See

We’re looking for someone with a combination of strategic insight, exceptional communication skills, and a deep understanding of integrated marketing campaigns.

• Agency Experience: 3+ years of experience in account management or strategy roles at a creative, branding, or marketing agency. Candidates without agency experience will not be considered.
• Marketing Expertise: Solid understanding of marketing channels like paid ads, email, SEO, social, and analytics—and how they drive business results.
• Strong Communicator: Skilled at leading client conversations, presenting work, and managing expectations with clarity and professionalism.
• Problem Solver: Adept at identifying and addressing challenges with tact and professionalism while seizing opportunities for account growth.
• Organized & Detail-Oriented: Capable of managing multiple client relationships and projects simultaneously, balancing competing priorities without losing sight of big-picture objectives.
• Collaborative Leader: Comfortable working cross-functionally with internal teams, facilitating collaboration, and aligning diverse perspectives to deliver results.
• Adaptable & Curious: Passionate about staying current on industry trends, tools, and best practices, bringing new ideas and innovations to clients and the team.
• Client-Focused: Thrives on building strong client relationships and delivering impactful, results-driven marketing strategies.
• New England-Based: Must be located in New England, with the ability to occasionally meet in person with clients or team members.

Work Style

• A collaborative and ego-free personality, with enthusiasm for working with and receiving input from our team and clients.
• Entrepreneurial mentality, comfort wearing many hats, and balancing many projects and priorities.
• Genuine curiosity and a hunger to understand the “why” behind client challenges.
• A sense of humor and humility—you take the work seriously, but not yourself.

What You’ll Get

• Competitive Salary.
• Profit Sharing. Our success is your success.
• Retirement. Savings plan with a 4% company match.
• Premium Insurance. Premium health, dental, vision, and life insurance with generous coverage for our US-based team members.
• Optional HSA. An optional health savings account (HSA) for employees to set aside money on a pre-tax basis for medical expenses.
• Home Office Setup. Get a laptop + 50% reimbursement for home office equipment.
• Paid & Flexible Holidays. 12 paid holidays throughout the year, including three flexible holidays.
• Paid Time Off. Minimum three weeks of paid time off per year.
• Paid Leaves. Paid parental, medical, bereavement, and other types of leave.
• Flexible & Summer Fridays. Half-day Fridays throughout the summer, and a get-it-done-and-go mindset year-round.
• Lifelong Learners Fund. Cash for professional development (books, conferences, courses), and team bonding fun times.
• Baby Bonding Bucks. $500 bonus to cover diapers, meals, or other baby-related expenses for any employee welcoming a new child.