Account Coordinator

Overview

We’re looking for a highly organized, proactive Account Coordinator to join our client service team. This is a foundational, client-facing role designed to support our Account Managers and Project Managers in keeping projects moving, communication tight, and clients confident in the work.

In this role, you won’t be expected to own a full portfolio right away. Instead, you’ll play a critical support role across multiple accounts, helping manage timelines, document action items, coordinate across teams, and ensure nothing falls through the cracks. You’ll gain exposure to strategy, marketing execution, budgeting, and client communication while building the skills needed to eventually manage accounts independently.

This is a great opportunity for someone early in their agency or marketing career who thrives on structure, loves organization, and wants a clear path toward becoming an Account Manager. Maine-based applicants preferred, hybrid roles considered.

About Anchour

Anchour is a creative agency of 33 and growing, focused on building unforgettable brands and digital experiences that help businesses punch above their weight. Headquartered in Maine, we specialize in serving SMBs and startups across industries like consumer goods, home services, financial services, retail, and professional services.

As a full-service agency, we offer strategy, branding, website design, development, copywriting, and performance marketing solutions. At Anchour, we believe in cultivating an inclusive environment where creativity, curiosity, and collaboration thrive.

What You’ll Do

As an Account Coordinator, you'll own a portfolio of client accounts and serve as a supporting force on larger, more complex engagements alongside our Client Service team. You'll be the person who keeps things moving: following up, closing loops, managing timelines, and making sure nothing slips.

• Support Account Managers: Assist with client communication, scheduling meetings, drafting agendas, sending follow-ups, and ensuring consistent, professional touchpoints.
• Support Project Managers: Help track tasks, update timelines, coordinate with internal teams, and make sure deliverables stay on schedule and organized.
• Keep Projects Moving: Monitor task flows, follow up with stakeholders, and ensure nothing falls through the cracks across strategy, design, development, and marketing teams.
• Run Efficient Meetings: Document discussions, summarize next steps clearly, and help maintain tight feedback loops so clients always feel informed and confident.
• Manage Scope and Budgets: Assist in tracking retainer hours and project budgets, flag potential scope creep early, and escalate risks before they become larger issues.
• Communicate Marketing Value: Build working knowledge of digital marketing channels and support reporting efforts by helping translate performance updates into clear client communication.
• Coordinate Internally: Ensure teams are prepared for meetings, have the right assets and information, and remain aligned on priorities and deadlines.
• Grow Into Client Ownership: Take on increasing levels of responsibility over time, with the opportunity to independently manage client relationships as you develop in the role.

What We’d Like To See

We’re looking for someone with a combination of strategic insight, exceptional communication skills, and a deep understanding of integrated marketing campaigns.

• Relevant Experience: 2–4 years in account management, project management, or client services at a creative, branding, or digital marketing agency. Candidates without agency experience will not be considered.
• A Documented Track Record of Self-Direction: You should be able to point to specific examples, and real situations where you identified what needed to happen and made it happen before anyone asked. This is the most important thing we're looking for.
• Project Exposure: Experience supporting or running marketing or design projects, either in-house or at an agency, is a strong plus.
• Strong Communicator: Clear, polished written and verbal communication skills. Comfortable interacting with clients and internal teams in a professional setting.
• Organized & Detail-Oriented: Highly organized with strong attention to detail. Able to manage multiple moving pieces without losing track of priorities.
• Digital Marketing Fluency: Working knowledge of paid ads, SEO, email, social, and analytics, enough to speak credibly with clients and contribute meaningfully in internal strategy conversations.
• Technical Familiarity: Experience with Asana or similar project management tools, time tracking software, and resource planning. Comfortable navigating and annotating in Figma. Fluent in Google Workspace.
• Proactive & Collaborative: Takes initiative, follows through consistently, and enjoys working closely with cross-functional teams.
• AI-Forward Mindset: You're already using AI tools in your workflow, or you're genuinely eager to. We're building a team that stays ahead, and this is a strong preference.
• Growth-Oriented: Eager to build a long-term career in client service and grow into managing client relationships independently.

Work Style

• You move things forward. Tasks don't linger. You close loops, follow up without being asked, and keep momentum going across everything you touch.
• You operate independently. The people around you trust that if something is yours, it's handled. They don't check in, because you already have.
• You stay calm when it gets fast. Things move quickly at Anchour and clients can be demanding. You don't freeze. You assess, communicate, and find a path forward.
• You're collaborative without being dependent. You work well with a team and make the people around you feel supported, but you don't need direction to get moving.
• You're genuinely curious. You want to understand the why behind a client's business, not just complete the task in front of you.
• A sense of humor and humility. You take the work seriously, but not yourself.

What You’ll Get

• Competitive Salary.
• Profit Sharing. Our success is your success.
• Retirement. Savings plan with a 4% company match.
• Premium Insurance. Premium health, dental, vision, and life insurance with generous coverage for our US-based team members.
• Optional HSA. An optional health savings account (HSA) for employees to set aside money on a pre-tax basis for medical expenses.
• Home Office Setup. Get a laptop + 50% reimbursement for home office equipment.
• Paid & Flexible Holidays. 12 paid holidays throughout the year, including three flexible holidays.
• Paid Time Off. Minimum three weeks of paid time off per year.
• Paid Leaves. Paid parental, medical, bereavement, and other types of leave.
• Flexible & Summer Fridays. Half-day Fridays throughout the summer, and a get-it-done-and-go mindset year-round.
• Lifelong Learners Fund. Cash for professional development (books, conferences, courses), and team bonding fun times.
• Baby Bonding Bucks. $500 bonus to cover diapers, meals, or other baby-related expenses for any employee welcoming a new child.