Accounts Receivable Specialist

Spring Health is looking for an AR specialist to join our Accounting team and help support our invoicing and collections processes. The role will be an integral part of our Accounts Receivable team, helping us deliver a first class invoicing experience to our customers. This is a full-time position on our team, reporting to the Lead, Accounts Receivable. The role follows a hybrid work model, with two days per month required in our NYC office at 60 Madison Avenue.

What you’ll do: 

• Prepare and issue accurate customer invoices on a timely basis.
• Collaborate closely with Sales, Customer Success, and RevOps teams to align on billing details.
• Manage and respond to all customer billing inquiries via email and Jira ticketing system.
• Generate supplemental reports to support invoice details and provide billing transparency.
• Apply customer cash payments accurately in NetSuite.
• Follow up with customers regarding past due invoices and request remittance information as needed.
• Review and validate data from internal partner teams to ensure precise billing.
• Support with internal and external audit requests

What success looks like in this role:

• Timely and accurate invoicing, ensure all invoices are generated and sent out promptly and without errors
• Effective collections, consistently follow up on overdue accounts, maintaining a low percentage of overdue payments
• Successful coordination with cross functional teams to ensure customer inquiries are resolved according to internal SLA

What you’ll bring:

• Ability to work independently and proactively
• 1-3 years of accounting experience with a BA degree
• Strong problem-solving capabilities  
• An excellent verbal and written communication skills
• An expert in multi-tasking when it comes to managing several high-priority projects simultaneously and time management skills 
• Detail oriented and analytical, producing high-quality work while meeting tight deadlines

The target base salary range for this position is $66,500 - $75,500 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.