Product Manager II, Member Billing

This is a full-time Product Manager role sitting within the Care Foundations Product team. You’ll support the development of new functionality to streamline member (patient) collections by analyzing user and billing data, refining user experience flows, and collaborating across operations, finance, design, and engineering to deliver a cohesive, high-quality product.

This role is part of Spring Health’s broader “Financial Hub”, and you will work in close partnership with our Claims & Eligibility team to ensure end-to-end billing excellence. You’ll also work closely with a Senior Product Manager who will collaborate with you on strategy and roadmap alignment.

This is a hybrid role based in New York City, with an expectation of being in-office two days per week. Our office is located at 60 Madison Avenue.

What You’ll Do

• Execute Product Delivery: Lead development of key features related to member billing within the Financial Hub, partnering with engineering, design, operations, and finance to scope, build, and launch high-quality functionality through an agile sprint process.
• Collaborate on Strategy: Work closely with a Senior Product Manager to define the roadmap, ensure alignment across the Financial Hub, and coordinate with the Claims & Eligibility team.
• Analyze Data: Review product outcomes, member behaviors, and collections trends to generate insights that shape and influence the roadmap.
• Experimentation: Design hypotheses, set up A/B tests, interpret results, and iterate to improve member billing flows and outcomes. 
• Optimize Member Experience: Balance collections improvement with member experience, ensuring improvements don’t introduce friction or frustration for users.

What Success Looks Like

• Improvement in collections metrics without degrading member experience
• High-quality delivery of member billing product functionality with minimal bugs or regressions
• A well-aligned roadmap that reflects input from internal stakeholders and the broader Financial Hub
• Strong, positive collaboration with the Senior PM and other cross-functional partners
• Demonstrated curiosity and learning around the revenue cycle management (RCM) space

What You’ll Bring

• 2–3+ years of product or project management experience
• Strong analytical skills and experience with data-driven decision making
• Strong experimentation skills, including hypothesis generation, A/B testing, results analysis and iterative development.
• Exceptional communication, organizational and collaboration skills
• Strong writing and language skills
• Passion for mental health and a commitment to improving access to care
• Ability to thrive in a fast-paced environment.
• Bonus: Experience working on products related to revenue cycle management

The target base salary range for this position is $123,000- $165,470, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.