AI & Automation Engineer
We're changing how people shop online.
Video Commerce emerged in 2020 and has since become the most powerful way for brands to engage, inspire and convert consumers. We’re leading that transformation by partnering with some of the world’s most influential brands to make e-shopping come alive through video: interactive, expressive, and story-driven.
People no longer want to browse a static grid of products. They want to see, ask, interact, connect, and buy because the experience leaves no doubt.
TLDR; About the Role
We’re building the future of video commerce for the world’s leading brands. Now we’re scaling our internal systems with the same ambition.
We’re looking for a resourceful, efficiency-obsessed builder to make Bambuser run as intelligently as our product.
We're a global team of 60+ people supporting hundreds of customers, and need to ensure our internal engine is as innovative as our product.
Your job is to find workflows that are slow, manual, or unnecessarily complex and automate them using modern tools, integrations, and AI. You’ll work across every team to reduce friction, cut "busy work," and help us do more with less.
This is a Hybrid role, with regular in-office days. Being physically present with the teams you're collaborating with is a big part of what makes this role work.
What you’ll do
Operational Architecture: Sit with teams across Finance, Customer Success, Sales, People, Product, Security, Legal, Data, and R&D to map how work gets done and identify where humans are acting as middleware between systems.
Build & Integrate: Design and ship automations that connect our core tech stack (Salesforce, Slack, ERP, Google Workspace, etc.). Use tools like n8n, Make, or Python to keep data flowing reliably.
Smart Automation & AI: We’re building advanced AI capabilities for our customers, and you’ll apply the same thinking internally. Work closely with the Data Intelligence team and experiment with LLMs and AI agents to automate operational workflows, from routing support tickets to summarising session data and generating reports. You’ll have room to experiment and full ownership of what gets deployed.
Efficiency Auditing: Continuously review our tool stack to reduce fragmentation and consolidate where it makes sense. Own the full loop: Find it → Design it → Build it → Ship it → Measure it.
Embedded Across Teams: You work where the problems are. You'll spend time with CS, Sales, Finance, and Ops to understand their pain points firsthand. Then build solutions with them, not for them, with the full support of our Data & Tech teams behind you.
Who you are
Builder Mindset: You’re obsessed with making things work better. You’ve built side projects, scripts, or custom tools simply because you couldn’t ignore a broken process.
Curious & Adaptable: You have the humility to question what you know and the drive to learn new technologies, especially in the AI/agent space.
Technically Pragmatic: You understand APIs and code in Python or JavaScript. You choose the right tool for the job, whether that’s a 5-line script or a larger AI workflow.
High Agency: You don’t wait for instructions. You spot bottlenecks, investigate them, and propose solutions. You move fast and communicate clearly with non-technical colleagues.
Good Judgment: You apply AI thoughtfully, with a strong understanding of security, reliability, and GDPR.
Technical Toolkit
You don’t need experience with every tool we use, but you should be comfortable working with automation platforms (e.g. n8n, Make), scripting in Python or Node.js, integrating with APIs, and experimenting with LLM-based workflows. Familiarity with SaaS tools like Salesforce or HubSpot is a plus.
Why this role is special
This isn't a traditional IT or R&D role. Reporting into Senior Management, you have a horizontal view of the entire company. You’ll have direct visibility with leadership and the autonomy to measurably change how a global leader in social commerce operates every day.
Curious to see Bambuser in action?
Check out bambuser.com to explore how our platform powers shoppable video for brands worldwide. You’ll find product demos (Live, Shoppable Video, Video Consultation and Chat) and stories from some of the world’s most iconic retailers. If you’re excited about shaping the future of video commerce, we’d love to hear from you. Apply now and join us on the journey!
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While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Stockholm and eligible to work in Sweden without visa sponsorship.