AI Manager
Manager, GenAI
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.
The Opportunity
As an AI Engineering Lead, you’ll be the leader of one or more cross-functional teams (e.g., data scientists, data engineers, GenAI engineers, program managers, etc) building amazing data and AI-powered products for our clients, and you’ll help them achieve their personal and professional goals. You’ll also drive the team and our clients to use cuttingedge techniques and processes for the development of data solutions, and use your technical prowess to shape our deliveries. Success looks like an energized, happy team building high-quality data science and AI solutions for eager, engaged client stakeholders.
Responsibilities
Provide technical guidance to teams and projects for international clients
Work alongside GenAI Engineers, Data Scientists, and Data Engineers in data and AI projects
Lead and mentor cross-functional teams to deliver high-quality AI-powered solutions while fostering collaboration and growth.
Support strategy teams in identifying and implementing robust AI and data strategies to solve business challenges.
Stay up-to-date with GenAI trends, tools and frameworks, introducing innovations and process improvements to teams when appropriate.
Maintain strong relationships with clients and internal teams, advocating for the best use of AI and Data practices.
Help develop the GenAI Engineering practice in the company and support the growth of the team
Qualifications
You are driven by curiosity and enthusiasm about learning new technologies.
Foster team autonomy and proactive engagement.
5+ years of professional experience in Data Science or Software Engineering, alongside a minimum of one year of experience in GenAI engineering, developing AI solutions.
Have strong technical expertise in Software Engineering and coding best practices, proficiency in Python is preferable.
Have a deep understanding of Data Science, especially in the field of Generative AI, being used to concepts such as LLMs, RAGs, and Agentic AI.
Have experience in data strategy and governance techniques, driving clients to the successful implementation of data and AI solutions.
Have managed a team of engineers and/or data teams on building solutions and have been responsible for growing the people on the team through goal-setting, coaching, and feedback.
Have led data enablement and/or data science projects, delivering data transformation pipelines and data visualization dashboards.
Are comfortable having difficult conversations and always have your clients' and teammates' best interests in mind.
Have familiarity with Agile techniques for managing work, quality assurance, testing, and LLM evaluation.
Can simplify and communicate about complex problems around technology, business processes, user experience, and development tasks.
Keeps themselves up-to-date with the latest technology trends in the market, leveraging that to drive innovation for teams and clients.
You’ll love this job if you...
Are comfortable collaborating and communicating with teams and clients to deliver software in an agile environment.
Think of the product you are building as part of an ecosystem of development, testing, and deployment tools and processes.
Pride yourself in your work and take responsibilities and commitments seriously.
Value daily opportunities to immerse yourself deeply in your work.
Celebrate differences and thrive in an environment where everyone’s unique contributions are encouraged.
Value a feedback culture that fosters personal and professional growth.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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