TIDS Software Quality Assurance Analyst

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

Job Title: Quality Engineering - Software Quality Assurance Analyst

As a Quality Engineering Analyst, your mission will be to design, develop, and maintain robust test automation frameworks that support our quality engineering initiatives. You will work on automating web applications, API testing, and integrating and executing tests using CI/CD pipelines. You will be involved in manual test case design and execution and collaborate closely with development teams, product owners, and fellow QA engineers to ensure high-quality software delivery through comprehensive test coverage and early defect detection in the software development lifecycle. You will also be applying AI concepts like Copilot in your day to day activities.

Job Responsibilities:

• Must have 2+ years of hands-on project automation experience using Cypress/Playwright with JavaScript or Selenium Java

• Must have 1+ years of hands-on experience in API automation using frameworks such as RestAssured/Karate or similar frameworks

• Good to have a fundamental understanding of CI/CD pipelines and tools (Jenkins, GitHub Actions, etc.) and any version control preferable Git.

• Should have hands-on experience in designing test cases from user stories and manual execution.

• Must have good understanding of functional testing concepts, methodologies, and tools

• Must have experience with test execution, defect tracking, and test reporting

• Must have strong analytical and problem-solving skills with attention to detail and excellent communication skills to collaborate across teams

• Good to have working experience in Telecom Billing and Rating systems(Amdocs, Netcracker)

• Good to have working experience in Mediation Zone systems

• Bonus Points

• Design and develop automated test scripts using Cypress/Playwright with JavaScript for web application testing

• Create and maintain API automation frameworks using RestAssured, Karate, or similar tools

• Use Git for version control including branching, commits, and pull requests

• Work with CI/CD pipelines (Jenkins, GitHub Actions) to execute automated tests and ensure continuous quality validation

• Collaborate with development teams to align test automation with application requirements

• Execute automated and manual test suites, analyze results, and report defects

• Build and enhance test infrastructure to support continuous testing and deployment

• Identify, document, and track software defects through bug-tracking systems

• Work closely with developers to reproduce issues, verify bug fixes, and ensure quality standards

• Participate in sprint planning, daily stand-ups, and retrospectives as part of Agile ceremonies

• Contribute to the continuous improvement of QA processes, methodologies, and best practices

• Provide test status reports and metrics to stakeholders

• Mentor junior team members on automation best practices and testing strategies

  Equal Opportunity Employer

  At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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