Software Quality Assurance Module Lead

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As a Software Quality Assurance Team Leader, you will contribute and manage configuration projects across multiple work-streams i.e., Calc, Forms & Letters, and Web, and will be responsible for managing deliveries on projects within defined timelines and meeting defined KPI’s. The Application Development Team Lead will monitor and report on system/release performance, identify opportunities for optimization/improvement, and ensure compliance with relevant best practices, regulations, and standards. You will also be responsible to manage the configuration management team within a project and ensure that team members have the necessary skills and resources to perform their duties effectively.

Responsibilities

• Performing Requirement Analysis, configuration, unit testing of different phases of client implementation life cycle on an ongoing basis.

• Developing and maintaining configuration baselines and version control.
  Liaise with onshore Config lead\Requirement lead on clarifying requirements related questions.

• Liaise with Project Manager, Onshore config & QA to firm up on timelines and deliveries on projects.

• Responsible for smooth transition of new business/ process.

• Work in a team or individually (as required) to assist in smooth integration/transition of processes.

• Uses key performance indicators to monitor progress towards work group goals and drives for better results.

• Maintaining accurate configuration records and managing configuration items.
  Perform Requirement Gap analysis early in the project.

• Executes/Reviews Code for accuracy/completeness and mapping to Requirement Artifacts.

• Manage implementation of process improvements initiatives.

• Manage/Implement process SLA’s and adherence to defined workflow.

• Removes barriers to team members delivering high quality client service.

• Develop/Plan tasks in ADO & monitor them for timely update and completion.

• Develops others’ understanding and appreciation of client needs and the impact of their actions on client satisfaction.

• Deepens the subject matter knowledge and skills of team members and helps them elevate their credibility with clients.

• Helps team members balance day to day activities with longer term projects. Balances “getting it right” with “getting on with it”.

• Recognizes and celebrates individual and team achievements

• Succeeding as an Application Development Team Lead, will require the following core

Qualifications

• 8+ years of experience working in configuration management or a related IT field, along with excellent technical knowledge of configuration management tools and practices.
  A bachelor's degree in computer science, information technology, or a related field is required for this role, and relevant industry certifications are often preferred.

• Subject matter expert of the US Defined Benefit domain.
  Expert in at least one configuration platform, providing support for team projects and overseeing the end-to-end implementation process.

• Should have a strong foundation in software development principles and be comfortable with one or more programming languages such as Java, C, or C++. Proven track record in DB configuration.

• Have prior experience in leading at least one end to end implementation from requirement gathering to Implementation.

• Able to identify Requirement Gaps early in the project and focus on higher automation of project.

• Expects and encourages team members to challenge the status quo, explore new technologies and offer ideas that can contribute to continuous improvement of work.

• Provides team members with timely and constructive feedback and coaching to help them succeed in their roles.

• Staying up-to-date with emerging software development trends and technologies.

• Contributing to software development best practices and process improvements and ensuring adherence to best practices and working with team members to firm up any new process improvement ideas.

• Understands key performance indicators for their LOB/Region/Function and how their team’s work contributes to team success.

• Actively supports change initiatives and the use of new technology and manages the team through change.

• Lead multiple client projects with minimal supervision.

• Attracts and retains a team of diverse, highly talented, productive and engaged individuals.

• Thorough knowledge of Implementation life cycle.

• Effective business communication skills (oral and written).

Bonus Points

Expertise in Manual Calculation

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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