Inivos (www.inivosglobal.com) leads innovation in technology, specializing in Enterprise Solutions, Product Development, and Staff Augmentation. Our team of over 180 professionals, including consultants, developers, and quality engineers, delivers cutting-edge solutions that set new industry benchmarks. Within just five years, we’ve established a robust client base across North America, the UK, Scandinavia, South Africa, UAE, Sri Lanka, Bangladesh, Singapore, Netherlands and Australia.
We’re looking for a proactive person to monitor production systems to identify issues in advance, to work collaboratively with various internal and external stakeholders to apply solutions which assist issue resolution in a timely manner,
As an Application Support Engineer, you will be responsible for:
- Incident and Problem management along with effective customer communication
- Respond to customer requests as per agreed SLA’s.
- Initiate investigation on issues and work with Product and Test teams to troubleshoot the same.
- Create status reports and review the same with customers during the weekly / months calls.
- Create and update Knowledge Based articles to help resolve similar issues in future.
- Work with Product, Test and Release teams
- to help with on solution delivery.
- prioritises items that need to be fixed in future releases
- Review Alerts, database and application health check reports and address reported issues and warnings.
- Stay updated on new application features and energy market changes.
- Engage in developing and enhancing support monitoring and health check tools.
- Work with ITI team to optimise database performance.
- Provide end user training whenever required.
Requirements
Mandatory
- HND/ Degree in computing or in a relevant discipline
- 3+ years of hands-on experience in a similar position
- Database application development in Microsoft platform and working knowledge of SQL & MS Excel.
- Display strong customer service focus and the ability to deliver quality support.
- Be proactive in approach as well, possessing logic and problem-solving ability.
- Solid communication skills and customer-focused attitude
- Be open to work OOBH on request.
- Availability to work Australian business hours or working hours suitable to cover support requirements.
- Ability to effectively switch between different work priorities.
- Ability to work in a fast-paced customer-centric environment and deliver immediate value.
- Exceptional attention-to-detail and a drive to achieve results.
Desirable
- MS SQL Server Database administration and ability to work with MS SQL ETL packages.
- Familiarity with Jira, Confluence a plus.
- Ability to read and modify C#. VB .Net and T-SQL codes
- Application deployment on IIS
- Exposure to cloud-based software and support ticketing solutions
- Australian utilities knowledge and experience
- Experience in mentoring team members through to valuable outcomes
Benefits
- Competitive compensation.
- Recognition & appreciation.
- Training & certifications funded.
- International exposure.
- Open work culture.
- Recreational activities and events.
- Medical & Insurance upon confirmation