Associate Director, Key Accounts Pricing Operations
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About the role:
The role of the Global Accounts Operations & Projects Associate Director provides end‑to‑end leadership across pricing operations and supply health, ensuring both operational excellence and sustained performance optimization for Global Accounts.
This role balances strategy and execution, shaping scalable team structures and processes, leading high‑impact transformation initiatives, and unlocking commercial and technical opportunities that position partner hotels for optimal performance. Working closely with cross‑functional stakeholders, the Associate Director drives measurable impact while enabling the organization to move fast, adapt to change, and scale efficiently.
Roles & Responsibilities:
- Provide end‑to‑end leadership across Global Accounts Operations, with accountability for service quality, scalability, and partner performance.
- Lead and develop teams with a strong culture of ownership, efficiency, adaptability, and bias for action.
- Design, implement, and continuously evolve scalable operating models, processes, and team structures aligned with business needs.
- Ensure partner pricing and optimization‑related enquiries are delivered accurately and within agreed timelines, maintaining high quality and consistency.
- Drive operational efficiency by reducing manual work, increasing automation, and expanding coverage.
- Identify commercial and technical optimization opportunities to improve hotel performance, including availability, content quality, connectivity, and operational readiness.
- Partner closely with commercial, product, technology, and analytics teams to translate insights into sustainable performance improvements.
- Lead and prioritize cross‑functional projects that deliver measurable outcomes, balancing long‑term strategy with fast, pragmatic execution.
- Communicate progress, risks, and outcomes clearly to senior stakeholders.
Qualifications, Experience & Competencies:
- Minimum 8 years of relevant experience, with demonstrated success in senior or lead‑level roles.
- Proven background in operations leadership, process optimization, and managing teams.
- Strong strategic thinking combined with hands‑on execution capability.
- Data‑driven mindset; knowledge of SQL and Tableau is a plus but not mandatory.
- Excellent stakeholder management and communication skills.
- Demonstrated behavioral competencies:
- Ownership – takes accountability end to end
- Efficiency mindset – simplifies, automates, and scales
- Adaptability – responds quickly to changing priorities
- Bias for action / move fast – delivers impact with urgency
- Based in Bangkok, working in a hybrid model
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.