B2B Support Technician
As part of the Costumer Support Department of Generix Group, you’ll be involved in a team that provides technical assistance to our clients 24/5.
MAIN RESPONSIBILITIES
- Creation and processing of customer requests;
- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
- Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs. Provide alternatives and disclosure patches for the costumers;
- Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
- Escalate incidents and requests: transmission of out-of-order incidents and intervention requests to the appropriated services;
- Understand and apply procedures and instructions.
Qualifications
- Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;
- Basic knowledge of Windows and Linux Operating Systems is required;
- Basic knowledge of network protocols (TCP/IP, http, ftp) will be a plus;
- Analytical (ex. Analyze and identify the causes of an incident) and synthesis skills;
- Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures;
- Fluency in French and English is mandatory;
Additional Information
- Attractive compensation package;
- Excellent work conditions and environment (Centro Empresarial Lionesa).
Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.
Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.
For more information, please check our website: www.generixgroup.com/pt