Bank Partnerships Manager
Who We Are
Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.
Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.
As Bank Partnerships Manager, you will own the engagement, management, and optimization of Imprint's bank partner relationships. This is a high-impact role with direct accountability for strategic relationship management across all partner interactions, including new partner launches, product coordination and scaling the business.
You will act as the primary bridge between Imprint and its bank partners: translating business priorities into execution, driving process improvements, and ensuring seamless coordination across internal teams. This role requires equal parts strategic thinking and hands-on execution in a fast-paced, regulated environment.
What Success Looks Like in the First 90 Days
Build trust with internal stakeholders and external bank partners through reliable execution and clear communication
Understand the strategic advantages with our Bank Partners and identify ways to build upon them
Identified and implemented at least 2–3 meaningful process improvements that reduce friction or turnaround time
Taken ownership of key partner engagement workflows, demonstrating initiative and reducing dependency on senior team members
Established strong working relationships across Product, Engineering, Legal, Compliance, and Operations teams
Delivered measurable improvement in SLA performance or submission volume efficiency
Responsibilities
Surface strategic opportunities to enhance profitability, expand product capabilities, or strengthen partner relationships
Act as an owner of bank partnership outcomes, taking initiative to solve problems and improve systems
Own day-to-day engagement with bank partners, ensuring timely and compliant execution of submissions, approvals, and operational workflows
Identify opportunities to improve launch processes, conversion workflows, and partner satisfaction
Manage SLA performance, tracking turnaround times and proactively addressing bottlenecks or compliance risks
Partner cross-functionally with Legal, Compliance, Product, Operations, and Engineering to align on partner needs and internal execution
Drive process automation and optimization initiatives to reduce manual work and improve partner responsiveness
Qualifications
Required
10+ years of experience in fintech bank partnerships, sponsored bank operations, program management, or chief of staff roles with exposure to regulated financial services
Strategic thinker who can also execute tactically and manage competing priorities effectively
Deep understanding of fintech-bank partner dynamics, regulatory requirements, and process enhancement
Demonstrated ability to influence cross-functional teams and external partners without direct authority
Strong problem-solving skills: ability to identify issues, propose solutions, and execute independently
Excellent written and verbal communication skills, with high emotional intelligence and stakeholder management capability
Highly organized and process-oriented, with a track record of improving workflows and driving operational efficiency
Grit, initiative, and ownership mindset—proactively driving outcomes rather than waiting for direction
Nice to Have
Experience in fintech companies with active bank partner relationships (e.g., card issuance, lending, payments)
Familiarity with standard productivity tools: Google Workspace, Notion, Jira, Asana, Microsoft
Track record of centralizing knowledge, automating workflows, or scaling operational processes
Experience managing metrics-driven programs with clear success criteria and accountability
Perks & Benefits
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.