Business Process Analyst
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
Our Core Product group at Salsify exists to thoughtfully invest time and resources into improving the Salsify platform, while reducing Support and product maintenance load by identifying inefficiencies in infrastructure, processes, or code and addressing them. The Core group is the only team at Salsify with a singular mission: to make technical investments that will allow us to reliably scale with our customers as our addressable market grows. We are energized by a commitment to using our deep expertise to make things better—for the people using or maintaining Salsify.
As a Business Process Analyst (BPA) in our Core group, you will work closely with one of our Core teams, primarily to ensure the team meets Service Level Agreements (SLAs) for reactive, inbound issues. The Core Group is charged with ensuring the reliability of our foundational systems, which requires the BPA to develop a strong working knowledge of the platform areas relevant to their team. Beyond that, as the BPA develops that knowledge, they should productively share it with the broader team, providing guidance when internal resources have technical questions, driving updates to documentation to reduce inbound requests due to a lack of understanding, etc. A successful BPA will be committed to defined SLAs and success metrics, and, with support, use that context to inform prioritization of objectives, how to approach escalations or blockers, and communication with cross-functional partners. The BPA will build an effective working relationship with the Product Manager (PM) and the Engineering team they work with, adapting to the team’s norms and ways of working while noting potential process inefficiencies and advocating for adjustments alongside the PM.
How You'll Make an Impact
- Assist the Product Manager in performing discovery on specific business problems. Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints.
- Recommend process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset.
- Supervise the health/good shape of the owned processes throughout their lifecycle.
- Build-out tracking mechanisms and reporting to provide leaders with insights into the team's performance and processes. Monitors this data to proactively identify opportunities for improvement.
- Demonstrate ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly.
- Communicate proactively and clearly with their team, manager, and stakeholders both verbally and in writing.
- Maintainsa positive attitude and learns from mistakes.
- Proactively points out the lack of alignment and seeks opportunities to partner with their manager or PM to resolve.
- Make informed prioritization and time management decisions.
- Build strong technical and domain knowledge in the areas their team supports.
- Proactively and scalably shares knowledge with cross-functional teams.
You'll Enjoy This Role If You Have:
- Have 2+ years of experience as an analyst or other, relevant working experience.
- Verbal and written English language proficiency.
- Assists Product Manager to perform discovery on specific business problems. Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints.
- Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset.
- Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes. Monitors this data to proactively identify opportunities for improvement.
- Demonstrates ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly.
- Communicates independently with their team, manager, and stakeholders verbally and in writing.
- Maintains a positive attitude and learns from mistakes.
- Proactively points out lack of alignment and seeks opportunities to partner with their manager or PM to resolve.
- Makes informed prioritization and time management decisions.
- Builds strong technical and domain knowledge in the areas their team supports.
- Proactively and scalably shares knowledge with cross-functional teams.
#LI-MP1
At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:
- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.
National Pay Range
€28.900—€34.000 EUR
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
We take your security seriously. When applying for a position with us, please be aware of the following:
Official Communication Channels
All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.
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