Call Center Manager
Job Posting: Call Center Manager
Location: LATAM Remote
Job Type: Full-time
About the client
One of our clients is growing its telemarketing division and seeking a leading Call Center Manager to drive its success. They are dedicated to growth and excellence, offering a dynamic environment for a professional looking to make a measurable impact.
Job Description
We are seeking a strong, hands-on Call Center Manager to lead our new outbound telemarketing division. You will be responsible for building and managing a high-performing team focused on cold calling and appointment setting.
Key Responsibilities
Oversee daily cold calling operations and appointmentnsetting management.
Manage data acquisition and list segmentation strategies.
Manage and coach a team of callers to ensure peak performance.
Implement call quality control measures and track key KPIs.
Maintain documentation of operational procedures and drive measurable results.
Must-have
Proven experience building and managing outbound telemarketing teams.
Expertise in cold calling operations and list segmentation.
Strong background in managing, coaching, and developing callers.
Demonstrated ability to track KPIs and ensure high call quality.
Excellent communication and leadership abilities.
Why Join?
Flexible work hours and remote options.
Professional development opportunities within a growing division.