Carrier Ops Associate
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
As a Carrier Ops Associate, you’ll have a direct impact on day-to-day operations by resolving carrier and vendor issues, maintaining clean data, and identifying trends that drive improvements. This role is hands-on, fast-paced, and gives you real visibility into logistics workflows. Our team is collaborative, detail-driven, and focused on building efficient, scalable processes together.
What you'll do:
Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication. Investigate parcel issues and vendor concerns using tools such as tracking systems, internal databases, external portals, and historical ticket logs.
Identify root causes and recurring issues; escalate with context to ensure timely resolution. Manage a structured daily task list while proactively responding to emails and operational updates.
Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day. Review large data sets for inconsistencies and correct errors to maintain high data integrity.
Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions. Adapt quickly to new tools, workflows, and platforms, contributing to continuous improvement and team documentation.
Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions. Support process documentation and suggest improvements by identifying inefficiencies and pain points. Multitask effectively in a fast-paced environment while meeting deadlines and aligning with business priorities.
What we're looking for:
Excellent English communication skills both written and verbal. Communicates clearly and concisely; detail-oriented and process-focused with a strong drive to improve workflows and solve problems. Quickly grasps new processes and implements them effectively.
Brings a strong data mindset with the ability to identify trends and spot inconsistencies; experience with Tableau is a plus. Comfortable working in high-volume settings and managing multiple tasks under pressure.
Self-motivated, dependable, and skilled in time management and task prioritization. Brings a positive attitude, energy, and eagerness to learn and grow in a dynamic remote environment.
Works well in a collaborative team setting, values transparency, and communicates openly. Flexible and adaptable, with the ability to navigate shifting priorities and operational needs.
Familiarity with tools such as Zendesk, Google Sheets, and Microsoft Office Suite is a plus.
Schedule options include Monday–Friday, 11 AM–7 PM EET (Egypt Time).
A sneak peek into our perks & benefits:
- Competitive cash and equity packages
- 100% remote work environment #LI-Remote
- Paid Time Off
- 8 weeks Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly virtual team gatherings and biannual team offsites
- Annual Work Smart Fund to support your professional growth & working environment
- Teammates around the world in 20+ different countries!