Senior Software Engineer (GenAI)
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping - enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and e-commerce experts, integrations with Shopify and other e-commerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
At Passport our goal is to build the #1 internationalization solution on the market, with shipping as the differentiator.
About the role
Responsibilities
Lead the development of a multi-agent platform — a reusable foundation of AI agents, tools, orchestration logic, and shared infrastructure.
Collaborate closely with other teams (e.g., Data, QA, DevOps, Product) to ship AI features end-to-end — from dataset preparation to model integration, deployment, optimization, and monitoring.
Build and maintain automated AI pipelines using specialized frameworks or custom orchestrators.
Design robust logging, tracing, and metric systems for AI workloads; analyze performance using Elasticsearch, Prometheus, and Grafana.
Document architecture decisions, experiment results, and best practices in Notion.
Use deep GenAI expertise to evaluate trade-offs, propose high-impact solutions, simplify workflows, and maximize value for internal teams and external clients.
Share knowledge and architectural patterns with the team to strengthen internal GenAI expertise and maintain high engineering standards.
Provide the full lifecycle of GenAI features — design, development, deployment, monitoring, and long-term maintenance.
You have many of the following
(Apply even if you don’t meet every requirement!)
5+ years of software engineering experience.
2+ years of building Generative AI powered products (especially commercially successful).
Strong proficiency in TypeScript, Node.js, and modern backend development.
Hands-on experience with AI frameworks such as LangChain, n8n, or Microsoft Agent Framework.
Deep understanding of key GenAI concepts: retrieval-augmented generation, fine-tuning, prompt engineering, agent architectures, reinforcement learning, evaluation frameworks.
Comfortable working with relational, NoSQL, and search-based databases and designing efficient access patterns.
Clear and confident communicator who collaborates well and aligns technical decisions with stakeholders.
Able to take complex, ambiguous problems and break them into measurable, actionable tasks.
Skilled at identifying edge cases early to ensure reliability and predictable behavior in production.
A sneak peek into our perks & benefits:
Competitive cash and equity packages
100% remote work environment #LI-Remote
Paid Time Off
8 weeks Paid Parental Leave
Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
Quarterly virtual team gatherings and biannual team offsites
Annual Work Smart Fund to support your professional growth & working environment
Teammates around the world in 20+ different countries!