Implementation Project Manager
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
You’re excited to join a small but mighty team that’s helping brands go global. As an Implementation Project Manager, you’ll be the main point of contact for merchants and 3PL partners after the deal is signed, guiding them through a smooth and successful setup with Passport. You love connecting with people, managing projects, solving problems, and creating structure out of chaos.
You’ll work closely with brands, fulfillment centers, and internal teams to make sure each launch runs smoothly, is delivered on time, and sets the customer up for long-term success. You care deeply about building trust, improving processes, and making things easier for everyone involved.
What you'll do:
Own the implementation process from kickoff to go-live, acting as the main point of contact for the customer
Build strong relationships with brand and 3PL stakeholders, ensuring they feel supported and informed every step of the way
Understand each customer’s goals and challenges to design the right shipping and integration strategy
Manage multiple projects at once, keeping tasks, timelines, and deliverables organized and on track
Partner closely with Sales, Operations, Product, and 3PL Success to drive a seamless customer experience
Collaborate on improving internal tools, templates, and processes to make implementations more efficient
Become an expert on Passport’s platform, integrations, and international shipping workflows
Surface customer feedback and insights to help us keep improving
What we're looking for:
(Even if you don’t meet every bullet, we’d still love to hear from you)
1-2 years of experience in implementation, onboarding, or project management at a SaaS, logistics, or e-commerce company
Familiarity with Shopify or other e-commerce platforms (BigCommerce, WooCommerce, etc.)
Excellent communication and relationship-building skills with both internal teams and customers
Strong organizational and project management skills; You keep projects moving and people aligned
Comfortable managing technical conversations, integrations, or fulfillment workflows
A proactive and curious mindset; You don’t wait for direction, you find answers and make things happen
Excited about improving processes and finding better ways to work
Empathetic, adaptable, and genuinely care about helping customers succeed
Bachelor’s degree or equivalent work experience
A sneak peek into our perks & benefits:
- Competitive cash and equity packages
- 100% remote work environment #LI-Remote
- Paid Time Off
- 8 weeks Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly virtual team gatherings and biannual team offsites
- Annual Work Smart Fund to support your professional growth & working environment
- Teammates around the world in 20+ different countries!