Freight Operations Associate
About Passport:
Passport empowers ecommerce brands to grow globally with confidence. We provide a modern, end-to-end international ecommerce solution that removes the complexity of selling across borders—from logistics and compliance to customer experience and performance optimization. We’re a fast-growing, ambitious team on a mission to redefine how brands expand internationally in a trillion-dollar global commerce market. Passport partners with hundreds of leading DTC brands such as Native, BrüMate, and LMNT to help them reach and delight customers around the world. At Passport, you’ll work with some of the world’s most innovative ecommerce merchants, thinking strategically about how to unlock and accelerate their international growth.
About the Role
Passport is looking for a Freight Operations Associate to join our Daily Operations team. This role supports first-mile and freight operations across our carrier and vendor network, ensuring shipments move efficiently and issues are identified and addressed quickly. You’ll focus on monitoring freight activity, troubleshooting exceptions, and supporting reliable first-mile execution.
This is a fast-paced, execution-focused role well-suited for someone who enjoys operational problem-solving, clear communication, and working close to the flow of freight. You’ll often be managing multiple active issues at once and making judgment calls with incomplete information.
What You’ll Do
Actively monitor daily freight and first-mile operations to identify carrier, terminal, or handoff issues in real time
Quickly investigate and triage delays, exceptions, and performance risks using internal systems and carrier tools
Maintain accurate tracking data, dashboards, and operational reporting across multiple concurrent shipments
Assess risk and escalate appropriately, ensuring the right teams are looped in at the right time
Work directly with carriers and terminals to resolve pickup failures, missed handoffs, and in-transit exceptions
Contribute to documentation, SOPs, and training materials as freight processes evolve
What We’re Looking For
3 Years experience in operations, logistics, freight, supply chain, or a related support role
Strong problem-solving and investigative skills
Clear and professional written and verbal communication
Ability to manage multiple priorities in a fast-moving operational environment
High attention to detail and strong sense of ownership
Ability to think critically and make sound decisions in a fast-paced, high-volume operational environment with competing priorities
Comfortable working in an environment where priorities shift and not every issue has a documented playbook
Located in Mexico, Peru, or Colombia
Nice to Have
Experience working directly with carriers, terminals, or 3PL partners
Familiarity with freight KPIs, pickup SLAs, or operational dashboards
Experience contributing to documentation or process improvements