Client Success Administrator (Direct Partnerships)

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

We’re hiring a Client Success Administrator to join our Client Success team. At Maple, Client Success is the team that supports organizations who offer Maple’s virtual care services to the people they serve — helping those programs run smoothly over time through strong delivery, clear coordination, and reliable operations.

In this role, you’ll support the operational workflows that keep partner programs running — including eligibility management, invoicing inputs, reporting support, and internal system configurations. You’ll develop a strong understanding of Maple’s partner models and the systems that power them, and you’ll work closely with Client Success, Solutions, and Finance to ensure our operational cycles run accurately and on time.

This role is ideal for someone who takes pride in precision, follows through consistently, and enjoys improving how systems and processes work.

In your first 90 days, you’ll build a strong understanding of Maple’s partner programs, internal systems, and operational workflows. You’ll shadow key partners across Client Success, Solutions, and Finance, then quickly step into ownership of core eligibility, billing, reporting, and admin configuration tasks. By the end of this period, you’re running recurring workflows with confidence, accuracy, and minimal oversight.

Over the next 12 to 18 months, you’ll fully own recurring eligibility, billing, reporting, and admin configuration cycles. You’ll anticipate pressure points ahead of deadlines, reduce errors and rework through cleaner inputs, and improve documentation so workflows are easy for others to follow. You’ll introduce checklists, templates, or lightweight automation where helpful, and consistently reduce friction across Client Success and Finance month to month.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. 

We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.

We care about your health and well-being. Here’s how we’ve got you covered:

The pay range for this role is $61,000 – $68,000 plus variable pay. 

Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.