Client Success Manager (Health System Partnerships)

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

We’re hiring a Client Success Manager to join our Health System Partnerships (HSP) team.

In this role, you’ll manage a portfolio of strategic clients, acting as the primary point of contact for key partner programs. You’ll drive engagement, ensure operational excellence, and deliver best-in-class client experiences that strengthen Maple’s partnerships and impact across Canada’s healthcare ecosystem.

The HSP team manages large-scale provincial partnerships and other government-adjacent initiatives, tailoring programs to meet the needs of unique patient populations. As a Client Success Manager, you’ll play a pivotal role in building long-term relationships, identifying opportunities for growth, and delivering virtual care experiences that make a measurable difference.

This role is ideal for a strategic, relationship-driven professional who thrives in a fast-paced, purpose-driven environment.

Within your first 90 days, you will develop a deep understanding of Maple’s existing partnerships, workflows, and processes. You will establish credibility and trust with internal and external stakeholders while gaining a clear picture of client needs and expectations. Additionally, you will begin taking ownership of client communication and active projects, ensuring high-quality delivery and satisfaction.

Over the next 12 to 18 months, you will focus on achieving measurable growth in portfolio revenue and client satisfaction. By driving strategic partnership expansions and implementing process improvements, you will enhance the team’s efficiency and the client experience. Additionally, you will work to secure new partnership expansions, contributing to Maple’s growth objectives while maintaining strong relationships with existing clients to achieve Net Revenue Retention (NRR) targets.

We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.

We care about your health and well-being. Here’s how we’ve got you covered:

The pay range for this role is $77,000 – $90,000 + variable compensation. Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.