Clinical Support Specialist - Singapore

Company Background

Shanghai Spectrumedics Medical Technology Co., Ltd. (SPECTRUMEDICS), founded in 2019, is an innovative medical technology company focused on the research, development, manufacturing, and global commercialization of advanced interventional cardiovascular devices.

The company specializes in minimally invasive solutions for vascular calcification. Its flagship product, the Sonico-CX® Coronary Intravascular Shock Wave Therapy (IVL) System, is the first shock wave product in China to receive both NMPA and CE certifications. With operations across Shanghai and Singapore, Spectrumedics maintains a compliant manufacturing base, holds multiple patents, and continues to expand its global clinical and commercial footprint.

Role Overview

The Clinical Support Specialist provides hands-on clinical support, training, and education for the Sonico-CX® IVL system. This role works closely with physicians, cath lab staff, distributors, and internal teams to ensure safe, effective device usage, support therapy adoption, and collect real-world clinical feedback.

The position is field-facing and case-driven, requiring in-person clinical support, on-call availability, and close collaboration with distributor and clinical partners.

Key Responsibilities

Clinical Support & Training

• Provide real-time, in-person clinical support during IVL procedures to ensure optimal and safe device use.
• Guide clinicians through system setup, catheter preparation, imaging workflows, and device delivery.
• Deliver structured training programs for physicians, nurses, cath lab staff, and internal field teams.
• Provide remote clinical support via on-call conference calls for urgent distributor-assisted cases.
• Train and certify distributors (online and on-site) on procedural support, troubleshooting, and clinical education standards.
• Maintain flexible availability to support urgent, distributor-notified cases, including potential travel.

Clinical Education & Therapy Development

• Deliver technical presentations and hands-on workshops at hospitals, clinical meetings, and distributor events.
• Build and maintain strong working relationships with interventional cardiologists and cath lab teams to support therapy adoption and long-term usage.
• Support the setup and execution of local registries or observational studies, including coordination with sites on logistics, IRB submissions, and data collection.
• Engage with Key Opinion Leaders (KOLs) to support protocol development, clinical feedback, and publication efforts.

Clinical Research & Feedback Collection

• Support clinical trial activities by presenting and explaining study materials such as protocols, IFUs, core lab manuals, and CRFs.
• Conduct post-market clinical follow-up and support data integrity monitoring at assigned sites.
• Act as a liaison between end users and internal marketing and R&D teams to collect real-world product feedback.
• Assist in documenting product performance, case reports, adverse events, and user experience insights.

Operational & Reporting

• Maintain accurate documentation of site visits, clinical cases, and training activities using CRM or designated reporting tools.
• Submit expense reports, training logs, and clinical documentation in a timely and compliant manner.
• Support additional strategic accounts or regions as business needs require.

Requirements

Qualifications & Experience

• Diploma or Bachelor’s degree in Biomedical Engineering, Nursing, Life Sciences, or a related discipline.
• Minimum 2 years of clinical support experience in interventional cardiology, radiology, vascular surgery, or cath lab environments
  OR
  at least 1 year of medical device case support or clinical research experience.
• Familiarity with coronary or peripheral interventional devices such as IVL, atherectomy, PTA/PTCA, or intravascular imaging catheters.
• Strong technical aptitude, including experience with console setup, catheter preparation, and procedural imaging workflows.
• Comfortable working in clinical environments, providing hands-on procedural support, and communicating with multidisciplinary teams.

Working Location

Hybrid working model requiring:

• Office attendance
• In-person field-based clinical support
• Flexible scheduling aligned with clinical case demands