Coconut VA Talent Pool

Thank you for your interest in becoming part of the Coconut Community! 🥥 To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.

What to Prepare:

1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.

2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT. Uploading a resume in a different format will result in delays, as you will be required to resubmit it using the correct template. ⚠️⚠️⚠️

3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.

Application Tips – Set Yourself Up for Success!

🔹 Skip the Autofill Function! Manually enter your answers in the application form. There’s little to import from your resume, and your resume will be screened separately.

🔹 For your Address: We only need your City/Municipality, Province, and Region—no need for full details yet!

🔹 Applying for a Specific Job? Be sure to include the job code in your application.

🔹 Stay in the loop! Join our Hiring Hub or Coconut Facebook Page for updates on open positions and job fairs.

⚠️ Take a moment to review everything before hitting submit. Following these steps carefully will help avoid any delays or disqualification.

Requirements

Each job posting has its own specific requirements, so if you're applying for a particular role, be sure to include the job code in your application. If you’re submitting a general application, make sure you meet the basic qualifications below—this will help us match you with the right opportunity!

Communication Skills

✅ Strong written and verbal communication skills—you express ideas clearly and professionally.
✅ Ability to explain details with structure, confidence, and fluency.
✅ Comfortable communicating across different platforms (video calls, phone calls, chat, email, etc.).

Experience (You should meet at least one of these criteria!)

✅ 1+ year of experience as a Virtual/Remote Worker, OR
✅ 1+ year of experience working with foreign businesses (US, EU, AUS, SG, etc.), OR
✅ BPO background: At least 6 months in a Tier 1 role (CSR, TSR, Sales) plus 1+ year in a support/supervisory role or higher.

Additional preferred experience (these will definitely help you stand out!):
🔹 Familiarity with MS Office & Google Workspace.
🔹 Hands-on experience with CRMs, project management tools, marketing platforms, or page builders.
🔹 Client-facing communication or client management experience.

Key Qualities We Value

💡 Effective communicator – You ask for clarification, raise concerns when needed, provide updates proactively, and are highly responsive.
🎯 Organized & detail-oriented – You can manage tasks efficiently, meet deadlines, and maintain high-quality work without needing rework.
🚀 Proactive & reliable – You’re always ready to step up, take on new challenges, and suggest tasks that add value. You stay engaged and consistently show up on time for work, meetings, and events.
🤝 Professional & committed – You take pride in your work, uphold high ethical standards, and maintain professionalism in all interactions.

Equipment & Tech Requirements

🖥️ Your own device – Capable of handling client tasks efficiently.
🌐 Stable internet connection – With a readily available backup in case of outages.
⚡ Backup power source – To ensure uninterrupted work during power failures.

Benefits

We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨

✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!

✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.