Community Manager: Addis Ababa

Are you passionate about building communities that don’t just engage, but grow and sustain themselves? Do you understand how to turn community members into advocates who amplify a brand, create authentic content, and drive real outcomes such as recruitment and engagement? Are you both a community builder and a marketer, able to blend storytelling, data, and experimentation to strengthen a brand and expand its reach? Do you enjoy creating systems and playbooks that scale community impact across channels and audiences? Are you excited by the opportunity to build and activate a large, vibrant ecosystem of learners, alumni, and partners who contribute to something bigger than themselves? 

Sounds exciting? If so, this might be the role for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020
• 257k youth in work
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

As a Community Manager, you will build, nurture, and scale a thriving tech, creative, and entrepreneurship community that catalyzes powerful, transformative shared experiences and enduring relationships. In Ethiopia, our rapidly growing community includes thousands of active learners and graduates spread across Addis Ababa and beyond, committed to developing careers and ventures in technology, creatives, and entrepreneurship.

As a Community Manager, you will conceptualize, design, and implement a comprehensive Community Development Playbook to strategically engage and empower our diverse community of active learners and graduates as they build their careers and ventures. By establishing effective systems and processes, you’ll drive higher engagement, retention, and successful outcomes for current learners, while simultaneously ensuring lifelong value and cultivating powerful, enduring relationships across our graduate network, fostering vibrant interactions and sustained community growth within the ALX ecosystem.

You will also shape our community’s public voice and brand presence. Collaborating closely with the Marketing team, you’ll analyze social media performance and marketing metrics, using these insights to improve campaigns and engagement strategies continuously. Your role involves crafting authentic and compelling communications - including newsletters, social media interactions, and community outreach - that resonate deeply with both current and prospective members.

Specific Responsibilities

As the Community Manager, you will be responsible for:

Building a Vibrant Community of Practice:

• Segment and strategically engage the community based on demographics, professional interests, career stages, and other relevant metrics, ensuring personalized and impactful interactions.
• Develop and manage structured platforms (digital and in-person) that enable active learners and graduates to exchange insights, best practices, and innovative ideas across different sectors and fields.
• Optimize the use of community platforms (Telegram, internal portals, social media or similar tools) to facilitate effective communication, collaboration, and vibrant interactions among community members.
• Plan, organize, and facilitate impactful webinars, workshops, meet-ups, and forums, fostering peer-to-peer learning, professional growth, and active community participation.
• Curate and maintain a user-friendly repository of resources, tools, templates, and best practices, accessible to learners and graduates to support ongoing professional development and collaboration.
• Recruit, train, and engage community ambassadors and volunteers to extend ALX’s reach, deepen community involvement, and support scalable growth.

Strategic Impact and Performance Analysis

• Define and track clear, strategic KPIs aligned with ALX’s organizational objectives, measuring community engagement, learner retention, graduate success, and placement outcomes.
• Create and maintain comprehensive dashboards and deliver regular analytical reports to the country team and senior management, highlighting achievements, insights, and strategic recommendations for operational excellence.
• Collect, analyze, and leverage learner and graduate feedback through surveys, direct interviews, observations, and community interactions, integrating insights into continuous improvement strategies.
• Regularly liaise with internal stakeholders from Marketing, Programs, Recruitment, and Operations to inform strategy refinement, maintain clear alignment, and ensure coordinated execution of initiatives.
• Manage budgets effectively, ensuring cost-efficient use of resources for community events, initiatives, and partnerships, while aligning expenditures with strategic objectives.

Program Knowledge and Guidance

• Maintain comprehensive knowledge of all ALX programs, including structure, content, requirements, and graduation criteria.
• Provide accurate, timely guidance and support to learners, graduates, and team members on program-specific queries and concerns.
• Anticipate and swiftly resolve potential challenges within the learner community, ensure a consistently positive learner and graduate experience.
• Develop, update, and disseminate learner-focused resources such as FAQs, program guides, and reference materials to continually enhance learner journey and graduate engagement.

Event Organization

• Design, plan, and execute high-quality events (webinars, workshops, meet-ups, forums, ceremonies), strategically aligned to learner retention, graduate engagement, and broader community-building objectives.
• Coordinate with internal teams, community ambassadors, external partners, vendors, and venues to ensure smooth, effective execution and maximum participant satisfaction.
• Actively involve learners and graduates in event conceptualization, programming, and execution, reinforcing community ownership and enhancing engagement.

Market Insight and Brand Amplification

• Lead the shaping and amplification of the ALX community brand voice, leveraging community members as authentic storytellers and advocates to drive visibility, engagement, and community-led growth.
• Partner closely with the Marketing team to review and interpret social media performance and marketing metrics, utilizing insights to optimize campaign effectiveness and community engagement strategies.
• Identify and highlight graduate success stories and impactful learner experiences to demonstrate the tangible benefits of joining and thriving within the ALX community, amplifying brand reach and visibility.
• Stay informed of industry trends, proactively identifying new opportunities for partnerships, grants, and collaborations. Establish and maintain relationships with key external stakeholders to advocate for tech education policies, employment initiatives, and youth empowerment.
• Conduct and utilize targeted surveys to identify graduate and learner needs, emerging industry opportunities, and potential market segments, using these insights to design and execute strategic campaigns.

Community-Led Growth and Recruitment

• Design and implement community-led recruitment strategies that activate learners, alumni, and community members as advocates for ALX.
• Build and scale referral-driven systems, ambassador programs, and UGC (user-generated content) initiatives that drive authentic acquisition and enrollment.
• Develop and operationalize playbooks that define how community engagement translates into measurable recruitment outcomes.
• Track and optimize conversion metrics from community channels, including referrals, social engagement, and campaign performance.

Requirements

• Professional Experience: A minimum of 8 years experience in either community development and management, product development and marketing, operations, or any related field. Additional experience in project management, grant writing, and events activation is a plus.
• Community Growth and Marketing Expertise: Proven experience building and scaling communities (online and/or offline), with a track record of increasing engagement, participation, and active membership over time, supported by clear evidence of impact.
• Community-Led Growth Strategies: Demonstrated experience leveraging community-led approaches to drive growth, including referral programs, ambassador networks, and user-generated content (UGC) campaigns.
• Community as a Distribution Channel: Strong understanding of community as a marketing and distribution channel, with the ability to translate engagement into measurable outcomes such as acquisition, conversion, and retention.
• Marketing Collaboration: Experience working closely with marketing teams to design and execute campaigns that leverage community participation, storytelling, and advocacy to amplify brand reach and impact.
• Relationship Management at scale: Proven ability to build, engage, and activate large communities, driving meaningful participation, advocacy, and long-term engagement across diverse audience segments.
• Partnership and Business Development Expertise: Proven experience in partnership management and business development, with a knack for strategic planning and effective execution.
• Data Analysis Skills: Experience in using data and metrics to guide decision-making and foster continuous improvement.
• Communication and Presentation Abilities: Excellent skills in articulating and conveying ideas effectively in verbal, written, and visual forms.
• Interpersonal Competence: A collaborative mindset and the ability to work effectively with diverse teams.
• Attention to Detail: A meticulous approach to ensure the highest level of customer experience and responsiveness.
• Creativity and Innovativeness: A tendency to bring imaginative and fresh ideas to various situations.
• Learning and Growth Orientation: A humble attitude with openness to feedback, coupled with an insatiable curiosity and eagerness for personal and professional growth.
• Sector Knowledge and Willingness to Travel: Familiarity with the tech, creative, and entrepreneurship sectors, job market trends, and the educational landscape, and the willingness to travel and represent the organization at events and conferences.
• Language Proficiency: Fluency in English and Amharic, both verbal and written. Knowledge of other local languages is a plus.
• Educational Background: A bachelor’s degree in any field with an excellent academic track record.

Personal Attributes

• Courage: You are willing to speak up, challenge the status quo, and embrace new challenges.
• Adventure: You have a passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: You take ownership, anticipate needs, and move things forward without waiting to be asked.
• Curiosity: You enjoy learning, asking questions, and understanding how things work.
• Resilience: You remain calm and effective in fast-moving environments and adapt well to changing priorities.
• Humility: You are open to feedback and eager to grow.
• Problem-Solving Mindset: You enjoy turning complex challenges into clear and practical solutions.
• Results Orientation: You are motivated by hitting targets and delivering measurable outcomes, not just activity.

Employment Type

This is a full-time, in-person role, located in Addis Ababa, Ethiopia.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to hiring@alxafrica.com