The Consumer Service Representative serves as Sea to Summit’s primary point of contact for direct-to-consumer (B2C) inquiries across phone, email, chat, social media, and our customer service platform (Zendesk). This role supports customers shopping directly with Sea to Summit by assisting with orders, shipping questions, returns, and general product information to ensure a seamless and positive consumer experience.
Working within a broader customer service team that includes specialists in B2B support, warranty services, and product inquiries, this role focuses specifically on B2C engagement. The Consumer Service Representative helps guide customers through the purchasing journey, resolves order-related questions, and ensures timely communication that reflects Sea to Summit’s commitment to quality and service.
This role will collaborate closely with teams across Sales, Operations, E-Commerce and Marketing to resolve consumer issues, coordinate replacements or shipping concerns, and share insights from consumer interactions that can help improve the overall customer experience. The position also contributes to maintaining and improving customer service resources such as Zendesk macros, help center articles, and FAQs.
The Consumer Service Representative plays an important role in representing the Sea to Summit brand through thoughtful communication, product knowledge, and a commitment to exceptional service.
This is a full-time office-based position (2 remote work days) located in Broomfield, Colorado. This position comes with a comprehensive benefits package which includes health insurance (medical, dental, vision), retirement match, EAPs, paid time off, community service leave, paid holidays, wellness stipend, gear allowance, and some other great perks.
The salary range for this role is $55,000 – $75,000, with the starting salary near the lower part of this range.
Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
NOTE: This job posting is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.