Customer Service Officer
Customer Support Officer
6 Month Fixed Term | Part-Time 3 days per week | Perth | On-site
Help Make Every Adventure Possible
At Sea to Summit, we design gear that enables freedom in the outdoors. But great gear is only part of the story. Behind every order, every warranty claim, every product question — there’s a person who makes it easy.
That person could be you.
We’re looking for someone who genuinely cares about people, takes pride in getting the details right, and enjoys solving problems in a fast-moving environment.
You don’t just respond.
You resolve.
You improve.
You make things smoother for everyone.
Ideally worked Monday to Wednesday, this part-time role offers a consistent schedule and time later in the week to recharge, reset or head outdoors.
What This Role Is Really About
You’ll be the connection point between our customers and our internal teams.
Some days that means helping a retailer get urgent stock out the door. Other days it’s guiding a customer to the right product for their next trip. Sometimes it’s untangling an invoice issue or improving a process so the same problem doesn’t happen twice.
You’ll:
Support B2B and B2C customers via phone and email
Keep domestic orders moving accurately and efficiently
Provide clear, confident product guidance
Handle warranty enquiries with fairness and good judgement
Collaborate with Sales, Operations, Finance, IT and Brand
Spot opportunities to improve systems and workflows
Identify sales opportunities when they naturally arise
It’s varied. It’s hands-on. And it matters.
You’ll Do Well Here If You…
Have experience in customer service and enjoy helping people
Communicate clearly and professionally
Stay organised even when things get busy
Look for solutions instead of stopping at problems
Build positive working relationships across teams
Are comfortable using systems and learning new ones
Take ownership of your work
Outdoor experience is welcome — but not required.
Curiosity, initiative and care are what count.
Additional Information
Why Join Sea to Summit?
Be part of a global team connected by a shared love of quality and innovation
Paid Volunteering Day Off
Ongoing learning and development
Employee Assistance Program
We’re committed to building an inclusive workplace where people from all backgrounds feel welcome and valued. If you’re excited about the role but don’t meet every single requirement, we still encourage you to apply.