CONTACT CENTER AGENT
• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re routing.
• Enter details of every contact in the system as required, obtain new customers information and update existing customer details on the CRM.
• Ensure deliverables are met within ascribed SLA timeframe.
• Other duties as the exigencies of work may demand.
Qualifications
- Minimum of HND from a government recognized tertiary institution
- 1-2 years of experience as a call center agent.
- Strong communication and interpersonal skills.
- Customer-centric, tech-Savvy, young and personable.
- Evidence of mandatory NYSC scheme or Exemption Certificate.
- Must reside around Surulere/Okota.
Additional Information
Job Location: Okota, Lagos
Job Type: Full-Time
Application Deadline 5PM, Friday, 13th December, 2024.
Only qualified candidates will be contacted.