CUSTOMER CARE EXECUTIVE
Customer Care Executive would have the following responsibilities:
- Attend to Customer’s Issues & resolve them in a timely & efficient manner
- Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables are achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate Sales Leads
Qualifications
- Graduate in science is preferable, any other discipline may also apply
- NYSC Certified
- Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
Soft Skills & Characteristics:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with the Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Resourcefulness & Result-Oriented approach
- Customer-Oriented Approach
- Strong Oral & Written Communication
Additional Information
Salary
100,000 monthly
LOCATION
Jakande, Lekki, Lagos.
Note only candidates from the mentioned location and its environment would be considered for this role.