Customer Experience Representative French Speaker
About us 👇🏼
lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.
Bootstrapped since day one, we’ve grown from 0 to $35M ARR in 6 years, without raising a single dollar.
Today, we’re a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.
The role: Customer Experience Representative
We’re looking for someone curious, empathetic, and solution-oriented to support our users across the entire lemlist ecosystem. Your role will be to help, unblock, and guide users — making sure they feel supported, confident, and successful every step of the way.
You’ll collaborate daily with Tech Support, Product, Marketing and Sales, making sure voice-of-customer insights are heard and transformed into improvements that make our product experience better for everyone.
What you’ll do
Be the go-to person for users needing help answering questions, troubleshooting issues, and guiding them through lemlist, lemwarm, and lemcal so they can confidently achieve their goals.
Deliver support primarily through live chat and email, and occasionally via calls — always focused on fast, clear, and empathetic resolutions.
Spot recurring pain points or blockers and flag them proactively to Product, Tech, or Marketing — helping improve our documentation, UX, and product features.
Take ownership of user retention by helping customers adopt best practices, overcome obstacles, and continuously get value from our tools.
Ensure every interaction ends with a satisfied and confident user maintaining high CSAT and creating a smooth, effortless support experience.
Your first year at lemlist
Months 1–3: Learn and ramp-up
Follow a structured onboarding plan to get familiar with our product, tools, and processes,
Receive support and guidance from your team mentor,
Gradually start handling your first user tickets with supervision,
Main objective: Gain confidence and master the product and support processes.
Months 3–6: Grow and take ownership
Take on more complex and technical user requests,
Start leading conversations with users via video or phone when needed,
Deepen your understanding of customer needs and edge cases,
Main objective: Become fully autonomous in ticket handling and user communication.
Months 6–12: Contribute and have impact
Lead a side project based on your strengths and interests (e.g. FAQ improvements, process automation),
Proactively track and contribute to your impact: CSAT, activation and churn reduction,
Share valuable product feedback based on user insights and suggest improvements,
Main objective: Become a key voice in the team — both for users and internally.
Who are you?
You love building strong relationships with users and understanding their needs,
You can communicate complex ideas simply, both in writing and on calls.
You’re comfortable managing multiple conversations while maintaining a high standard of support,
You’re curious, proactive, and eager to learn in a fast-paced environment,
You’re fluent in both English and French, written and spoken.
What’s in it for you ?
Competitive salary + company bonus
37 days of holidays/year (+3 days offered by lempire)
Alan Blue: Comprehensive 100% premium medical coverage for you and your family
Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity
Navigo Card: Seamless commuting with a 100% covered Navigo card
Gear: Get the laptop tools and equipment you need for your job
Team building: We all meet once per year at really cool places around the world (you can check our video here ;)
Recruitment Process
Interview with Victoire our Talent Acquisition Manager
Interview with Guillaume, our VP Customer Experience
Business Case (async.) + Live Q&A with your future Team lead
Final round : Charles (our CEO) or Oriane (our Chief of Staff)
Reference Check
Offer