Customer Experience Specialist
Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.
They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.
Job Responsibilities:
- Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
- Deliver professional, friendly, and helpful support at all times
- Proactively call potential store and SMB partners to introduce the client's services
- Escalate recurring issues and suggest improvements to internal workflows
- Collaborate with team members to continuously improve the customer experience
- (For senior roles) Assist with high-level operational tasks and data analysis
Requirements
- 2+ years in customer support, call centres, or account servicing
- Strong written and verbal English (neutral accent preferred)
- Comfortable making outbound calls and speaking to clients
- Experience in Zendesk or similar CRM/ticketing tools
- Analytical, organised, and self-driven personality
- Background in eCommerce, logistics, or startup/BPO companies (preferred)
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full Time
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
- Fixed Rate