Debtor Administrator
Our client is an Australian company that specialises in providing advertising and marketing solutions through community-focused digital and physical notice boards.
They are looking for a Debtor Administrator who will manage debtor accounts, HubSpot data entry, and subscription updates while supporting the finance and administration team with accurate billing and customer communication.
Job Responsibilities:
HubSpot Management
- Create, update, and cancel customer subscriptions in HubSpot.
- Track new installations and manage subscription pauses and credits.
- Update payment terms or subscription details as required.
- Ensure all cancellation tickets are processed and recorded accurately.
- Maintain accurate and up-to-date debtor and subscription records.
Debtor Administration & Collections
- Conduct debtor follow-ups via phone and email, including simple collection calls.
- Escalate complex collection matters to management.
- Generate and update Accounts Receivable (AR) and ageing reports.
- Monitor overdue accounts and assist in reconciliation processes.
Cancellation & Query Management
- Manage all cancellation requests and documentation.
- Respond to client queries related to subscriptions or billing.
- Provide updates and reports on active, paused, and cancelled subscriptions.
Administrative & Communication Support
- Draft and send debtor correspondence using approved templates.
- Maintain communication logs and CRM records for all debtor interactions.
- Assist management with ad hoc reporting, documentation, and administrative duties.
- Contribute to improving internal documentation and process efficiency.
Requirements
- 2–3 years’ experience in debtor management, accounts administration, or similar roles.
- Proficiency in HubSpot CRM (data entry, ticket management, and reporting).
- Intermediate skills in Microsoft Excel or Google Sheets for AR tracking.
- Strong written and verbal communication skills (Advanced English).
- Confidence in making outbound debtor or collection calls.
- Attention to detail and ability to work independently with minimal supervision.
- Experience using accounting software (e.g., Xero, MYOB, or QuickBooks) is an advantage.
- Organised, proactive, and able to manage repetitive administrative tasks efficiently.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Adhoc Bonus