Customer Service Agent - Airline Campaign

Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers.

• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.

• Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.

Previous travel experince would be an advantage

Must be prepared to work Graveyard shits including weekends and public holidays

Qualifications

• Matric/Grade 12 qualification

Experience, Knowledge, Skills and Attributes Required:•

1 year call center experience

• Computer literate• Strong verbal and written English communication skills

Behavioural Traits Required:

• Attention to detail

• Patience• Empathy

• Positive attitude

• Adaptable

• Ability to work under pressure and multi task

• Ability to work in a structured environment

• Organised

Additional Information

Monday to Sunday - 24/7 Shifts