1st Line Audit Support (Agent) – South Africa
To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)
Key Responsibilities:
- Conducting manual audit, validate questionable entries & edit transaction log.
- Require to attend/make a call to validate.
- Ensure quick, efficient and accurate turnaround
- Ensure all actions comply with all data protection legislations
- Email and Text Templates can be created to address each potential scenario
- Once a transaction is logged, it will count towards transaction target
- Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information
Qualifications
- 6 -12 months experience with BPM/Customer Service/Back Office Operations
- Good communication skills (verbal and written) - English
- Understands how one's work relates to or coordinates with the work of others within the team
- Ability to complete multi-step assignments
- Basic computer skills
Additional Information
Working Hours:
- US Working hours. (Rotational shifts)
- Night shift Allowance dependent on shift rotations.
- Transport for every shift starting/ending after 7PM.