Customer Service Agent – Invercargill (10-Month Fixed-Term)
Kia ora!
Air New Zealand currently has an exciting 10-month fixed-term, part-time opportunity for a Customer Service Agent at Invercargill Airport.
Working at Invercargill Airport, you will be part of a dynamic and fast-paced environment that requires a passion for people, travel, and resilience. Every customer has a unique story, personality, and background, so no two days are ever the same.
Our dedicated team delivers warm and friendly service to ensure customers have a smooth and enjoyable travel experience. There will be times of high pressure and tight deadlines, so adaptability and resilience are essential. Your responsibilities will be varied and include checking in customers, assisting passengers with special requirements, dispatching flights, managing disruptions, and supporting flight arrivals and departures.
Shift Roster
In this part-time role, you will work a minimum of 36 hours per fortnight, with the potential to work up to 72 hours per fortnight. You will be required to work on a rotating roster that includes early mornings, late nights, weekends, and public holidays. Shift times may vary from a5:00am start to a 10:00pm finish, depending on business needs and flight schedules.
Role Requirements
To thrive in this role, you will bring strong frontline customer service experience and a genuine desire to go above and beyond for our customers. Excellent communication skills and a professional, friendly manner are essential, along with the ability to solve problems and take initiative in a fast-paced environment.
Key requirements include:
- Legal right to work in New Zealand as a New Zealand Citizen, New Zealand Permanent Resident, or Australian Citizen
- A minimum of a Restricted New Zealand Driver Licence at the time of application, with reliable transport to and from work
- Experience in a customer-facing role, ideally in a high-pressure environment
- Professional personal presentation, including communication and grooming, in line with uniform standards
Benefits of joining Air New Zealand
- Competitive salary starting at $32.76 per hour
- Fixed roster pattern so you can plan your time off in advance
- Shift work flexibility, with less traffic and more personal time during off-peak hours
- Free car parking and uniform provided
- A close-knit team environment with a diverse mix of cultures and regular social events
- Excellent career progression opportunities, with full training provided
- The opportunity to work in an exciting airport environment where every day is different
If this sounds like the perfect fit for you, please apply online via our careers website with your CV and cover letter. Please note that we are unable to accept applications by email.
Applications close on Tuesday 7 April.
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."