Customer Success Associate (US-Based)

The Bigger Picture

At Andromeda Robotics, we’re not just imagining the future of human-robot relationships; we’re building it. Abi is the first emotionally intelligent humanoid companion robot, designed to bring care, conversation, and joy to the people who need it most. Backed by investors such as Forerunner and Main Sequence and with customers already deploying Abi across elder care and healthcare, we’re scaling fast, and we’re doing it with an engineering-first culture that’s obsessed with pushing the limits of what’s possible.

Following our successful deployments in Australia, we are now building out our US footprint, based in San Francisco, and are seeking an empathetic and technically savvy Customer Success Associate to help establish the US Customer Success landscape and facilitate engaging sessions. This is a rare moment to join and be part of the team bringing Abi to the US.

Our Values

• Empathy – Kindness and compassion are at the heart of everything we do.
• Play – Play sharpens focus. It keeps us curious, fast and obsessed with the craft.
• Never Settle – A relentless ambition, bias toward action, and uncomfortable levels of curiosity.
• Tenacity – Tenacious under pressure, we assume chaos and stay in motion to adapt and progress.
• Unity – Different minds. Shared mission. No passengers.

Requirements

Role

As a Customer Success Associate, you’ll work alongside Abi to engage with residents living in assisted living facilities through conversation, games and music. You will be facilitating group sessions and one-on-one interactions with Abi, helping to foster connection, bring energy, and make the sessions enjoyable for all participants.

Role Responsibilities

• Facilitate Group Sessions: Lead engaging and interactive group activities with Abi, including games and exercises designed to stimulate cognitive and social responses.
• Conduct Pre-sales and Demos: Perform pre-sales and/or demos for prospective customers in the US market.
• Conduct One-on-One Interactions: Facilitate meaningful and personalized conversations with residents and patients, enhancing their experience with Abi.
• Work with Technology: You will act as a facilitator for Abi the companion robot.
• Monitor and Adapt: Assess the needs and responses of participants, adapting activities and interactions to suit individual preferences and abilities.
• Manage Session Logistics: Ensure sessions start and end on time, maintain and set up equipment, communicate effectively with care home professionals, and provide structured feedback for continuous improvement.

Role Requirements

At Andromeda Robotics, we are seeking a compassionate and driven individual who thrives on making meaningful connections and creating positive change.

• Excellent People Skills: Ability to connect with individuals of all ages and backgrounds, creating a welcoming and positive environment.
• Public Speaking: Strong verbal communication skills and comfort with speaking in front of groups. English fluency.
• Genuine Interest in Technology: This role will involve working closely with some of the most genuinely fascinating and helpful technologies in the healthcare space. You don’t need to have specialist technical skills, but you do need to be comfortable
• working around technology.
• Technologically Proficient: Exposure to or experience resolving technological issues when they arise. Comfort using technology (phone app, web app, etc) to troubleshoot Abi.
• Extroverted and Energetic: Outgoing personality with a passion for engaging with others and bringing energy to sessions.
• Caring Attitude and Community Focus: A desire to give back to the community and contribute to enhancing the quality of life for residents and patients.
• Valid Driver’s License and Personal Vehicle: Must possess a valid driver's license and ideally own a reliable vehicle for travel to various customer locations. The vehicle must be large enough to safely transport the Abi companion robot case and capable
• of regularly completing long-distance journeys, such as a weekly 5-hour round trip from the San Francisco office to Carmichael.
• Preferred Qualification: Experience in psychology, anthropology, social work and/or care-giving, drama or theatre, or public-speaking is beneficial.
• Experience: Ideally, you have 2 - 4 years of professional experience in Customer Success and/or Account Management roles.
• Background Check: Must be able to pass a valid police and background check.

If you’ve worked in a similar role before, awesome. But if not, don’t worry. What matters most to us is your enthusiasm and your belief in our mission.

What You Will Bring

• You excel at building trust and nurturing relationships with the frontline staff. You listen attentively, identify needs, and collaborate to drive shared success.
• Juggling multiple competing priorities is second nature to you. Your meticulous planning and attention to detail ensure seamless experiences and unwavering customer satisfaction at every touchpoint.
• You believe in using technology to foster genuine human connections. You’re excited to champion Abi’s empathetic purpose and help customers embrace the potential of companion robotics in elder care.
• Your punctuality and organizational skills keep initiatives on track, giving both customers and colleagues confidence that everything is under control.
• Your friendly demeanour and positive attitude light up every room. You effortlessly connect with people, creating an environment where everyone feels heard, supported, and appreciated.

Benefits

Compensation

The estimated annual salary range for this role, when based in our San Francisco office, is $75,000 - $100,000 USD, depending on skills and experience. The salary for this position may vary depending on factors such as job-related knowledge, skills, and experience.

Equity

This role is eligible to participate in Andromeda’s stock option plan.

Benefits

The following is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• 401(k) Retirement Savings Plan
• Flexible paid time off covering vacation and sick leave

If you’re excited about this role but don’t meet every requirement, that’s okay — we encourage you to apply. At Andromeda Robotics, we celebrate diversity and are committedto creating an inclusive environment for all employees. Let’s build the future together.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note: At this time, we are generally not offering visa sponsorship for this role.