Customer Success Manager, Marketing Services
Arizent is a business information company that empowers professional communities by providing insights, analysis, and opportunities to connect. With deep industry expertise and a data-driven platform, we deliver subscriptions, marketing services, live events, and access to Leaders, our executive forum. Our brands include trusted financial services publications such as American Banker, The Bond Buyer, Financial Planning, and National Mortgage News, as well as professional services brands like Accounting Today, Employee Benefit News, and Digital Insurance.
We are looking for creative thinkers with the skills and drive to help advance our vision. If you are interested in bringing 150 years of experience and reputation together with a start-up mentality, then we invite you to get to know us!
To learn more, visit www.arizent.com.
About the Position:
The Customer Success Manager plays a crucial role in ensuring successful campaign execution by serving as a key partner to sales teams, external clients, and internal execution teams. This role is responsible for three core functions: pre-sales and sales operations; direct client support and relationship management; and campaign execution and day-to-day operations. The ideal candidate is an excellent communicator, resourceful, detail-oriented, deadline-driven, and adaptable.
Key Responsibilities:
Pre-Sales and Sales Operations Support
Create or edit proposals and contracts under the direction of sales leaders as needed, including new RFP’s and contracts for routine upsells.
Act as a liaison between digital advertising, demand generation services and sales team leaders to determine inventory availability.
Review and vet signed contracts before acceptance, ensuring accuracy and feasibility of deliverables.
Direct Client Support and Relationship Management
Ensure a smooth hand-off post-sale, acting as the key point of contact once sales are closed, gathering campaign assets and organizing timelines.
Handle all kickoff calls to explain how programs work post-sale and align expectations with internal and external stakeholders.
Communicate campaign performance reports (e.g., sharing progress, metrics, and insights) to clients throughout the campaign, meeting regularly to identify ways to improve performance and ensure client satisfaction.
Identify potential new revenue opportunities through upsells and renewals when campaigns are complete.
Respond to client questions, and escalate client concerns or risks to the sales team or operations team as needed to resolve issues quickly and effectively, with a client-first mindset.
Campaign Execution and Day-to-Day Operations
Work with internal teams to receive and manage campaign assets (e.g., creative materials, targeting parameters). Ensure timely collection of required assets from clients, tracking progress and communicating any delays.
Conduct weekly internal check-in meetings to ensure teams stay on track and meet deadlines.
Schedule and coordinate calls with clients and partners, including project updates and planning sessions.
Develop and maintain a unified production schedule, gathering client feedback as needed and ensuring timely execution of deliverables. Communicate production schedule changes to both clients and internal teams to keep everyone aligned.
Work with Finance to resolve billing discrepancies, credit applications, and ensure accurate invoicing.
Oversee order entry and Salesforce management for supported reps, ensuring campaigns are tracked properly from start to finish.
Qualifications & Requirements
Bachelor’s degree in Project Management, Marketing, Communications, or a related field.
2-3 years of experience in account management, client services, or a related industry.
Proven ability to develop and grow strategic client relationships.
Exceptional account and project management skills.
Strong problem-solving and analytical abilities, with a strategic mindset.
Ability to manage multiple tasks efficiently, ensuring accuracy and adherence to deadlines.
Demonstrated track record of client relationship development.
Proactive, with the ability to identify and effectively resolve challenges.
This role is ideal for a highly organized, client-focused professional who thrives in a fast-paced environment and enjoys collaborating across teams to drive success.
Why Join Arizent?
At Arizent, we believe equal opportunity is more than a policy, it's a source of strength and innovation. We are committed to creating an inclusive workplace where every employee feels valued, respected, and empowered to bring their authentic selves to work. Our Employee Resource Groups (ERGs) play a key role in creating a supportive and enriching work environment.
We offer competitive compensation and a comprehensive benefits package designed to support your well-being and growth. Benefits include:
Medical, dental, and vision coverage
Disability and life insurance
Paid vacation, sick, personal, and mental health days
Parental leave and holiday pay
401(k) program
Pretax transportation benefits
Fitness reimbursement
Salary will be based on experience, skills, knowledge, and location. Applicants are encouraged to include salary expectations in their cover letter.
As an equal opportunity employer, we provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, height and weight, protected veteran status or any other protected status. This policy of equal employment opportunity applies to all terms and conditions of employment.