Customer Success Operations Associate
About Wispr
Wispr Flow is making it as effortless to interact with your devices as talking to a close friend.
Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone.
In 2026, in addition to dictation, we're focused on building native actions — an agentic framework that understands you, and works reliably.
We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact.
We're grown our revenue +150% every quarter for the last 4 quarters, and have raised $81M from Tier 1 VC firms and other well-known angels.
Role Overview
We’re hiring a Customer Success Operations Associate to support the day-to-day operational backbone of our CX organization.
In this role, you will help maintain and improve the processes, runbacks, playbooks, and internal systems that keep our Customer Success and Support teams efficient, aligned, and up to date. You’ll ensure the team has the right information, workflows, and documentation to deliver a consistent, polished customer experience.
This is an ideal role for someone early in their operations or customer success career who loves structure, problem solving, process design, and keeping teams running smoothly.
Responsibilities
1. Maintain and Improve Customer Success Processes
Support the creation, updating, and maintenance of core customer success workflows.
Document processes clearly and keep them up to date as product and team needs evolve.
Identify gaps or inefficiencies and propose improvements.
2. Own Runbacks, Documentation, and Playbooks
Manage and update runbacks after customer calls, projects, or support escalations.
Keep internal playbooks organized, consistent, and accurate.
Ensure TAMs and Support engineers have the latest information at their fingertips.
3. Support Team Efficiency and Operational Hygiene
Monitor the health of internal systems, tasks, and follow-ups.
Help organize data, notes, and customer insights to support TAMs.
Ensure handoffs across Support, Success, and CX are clear and consistent.
4. Partner Cross Functionally
Collaborate with the CX Lead to maintain operational excellence.
Work with TAMs and Support Engineers to understand day-to-day needs.
Coordinate with Product or Engineering when process updates are required.
What You Bring
Required
Interest in customer success, operations, or workflow design.
Strong organizational skills and attention to detail.
Comfort documenting processes and creating structured, repeatable workflows.
Clear written and verbal communication skills.
A proactive mindset with the ability to spot inefficiencies and suggest improvements.
Ability to work cross-functionally and support multiple stakeholders.
Nice to Have
Experience in Customer Success, Support, Operations, or an adjacent role.
Familiarity with tools like Notion, HubSpot, Zendesk, Intercom, or similar systems.
Experience working in SaaS environments or fast-moving teams.
Exposure to writing or maintaining playbooks, knowledge bases, or runbooks.
What Success Looks Like
CX processes feel organized, updated, and easy for the team to follow.
Runbacks, playbooks, and internal documentation stay current and accurate.
TAMs and Support Engineers feel supported with the systems and workflows they need.
Team operations become smoother, clearer, and more efficient week over week.
Customers receive a consistent, high-quality experience because our internal operations run cleanly.
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
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