Customer Support Specialist (f/m/div.)
Your contribution to something big:
- Order Management: Entry, validation, and monitoring of orders in the SAP S/4HANA system, ensuring compliance with delivery deadlines.
- Sales Team Support: Act as the internal point of contact for Account Managers, providing stock updates, order status reports, and administrative support.
- Returns & Claims Management: Processing reverse logistics flows (returns), performing root-cause analysis, and coordinating with the warehouse and quality departments.
- Invoicing & Administration: Issuing invoices and credit notes and verifying transport documentation.
- Customer Support: Managing contacts (phone/email) to clarify basic technical queries regarding DHW (Domestic Hot Water) or logistical issues.
- Follow-up: Monitoring pending tasks and ensuring customers are proactively informed of any service changes.
Qualifications
What distinguishes you:
- Experience: Previous experience in Customer Service or Sales Support roles.
- Technical Skills:
- Proficiency in SAP S/4HANA.
- Solid knowledge of Microsoft Office (with a focus on Excel).
- Soft Skills:
- Excellent communication skills (written and verbal) and a strong sense of customer empathy.
- High level of organization and accuracy in data management.
- Resilience and the ability to work under pressure, managing priorities and tight deadlines.
- Proactive attitude with a problem-solving mindset.
Additional Information
Work #LikeABosch means:
⚖️ Flexible work conditions
🔀 Hybrid work system
🌐 Exchange with colleagues around the world
🧑⚕️ Health insurance and medical office on site
📚 Training opportunities
📈 Opportunities for career progression and continuous professional development
💲 Access to great discounts in partnerships and Bosch products
🏋️ Sports and health related activities
🚉 Great access to public transports
🅿️ Free parking lot
🍽️ Canteen
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!