Is the Customer Value Director - 11284 role at Coupa remote?

The Customer Value Director - 11284 role at Coupa is an on-site position located in Dubai, United Arab Emirates.

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Customer Value Director - 11284

CoupaDubai, United Arab Emirates2d ago

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Value Director at Coupa:

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What You’ll Do

Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:

Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.

Provide communication to customers regarding Coupa, new product capabilities and other critical information.

Specific goals center on the following:

Customer success, value identification and measurement

Customer referenceability

Customer renewal and growth of annual contract value.

Customer solution expansion

Key activities include:

Participate in customer value framework workshops

Develop and drive value plan

Conduct scheduled customer check-ins

Drive periodic business/value reviews

Manage renewals

Monitor customer performance.

Manage customer relationships

Establish role as trusted advisor

Coordinate Coupa internal resources as needed

Share best practices ideas, product information, and relevant Coupa news

Support/drive customer campaigns

What You Will Bring to Coupa

Strong P2P or S2C domain expertise

Strong background in customer / client management

Entrepreneurial Attitude

Negotiation Skills

Experience with demonstrated success in the following:

Managing client expectations

Developing and maintaining executive relationships and associated influencing strategies

Project management including managing disparate, cross-functional, cross-enterprise project teams

Ability to have value-based conversation with business executives

Strong organizational and data analytic skills

Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams

Background in software and SaaS solutions is a plus.

Minimum bachelor’s degree required – master’s degree a plus

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Customer Value Director - 11284

What You’ll Do

What You Will Bring to Coupa

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