Customers Relationship Manager - Liabilities

Bank of Jordan, a highly reputable financial institution in Jordan, is seeking a skilled Customers Relationship Manager - Liabilities to join our esteemed team. As a Customers Relationship Manager, you will be responsible for managing and nurturing relationships with our valuable customers, specifically focusing on liabilities. You will provide exceptional customer service and customized banking solutions to meet their financial needs.

At Bank of Jordan, we pride ourselves on our commitment to excellence, innovation, and community engagement. As a Customers Relationship Manager - Liabilities, you will have the opportunity to work with a diverse customer base and play a key role in our mission to provide superior banking services and make a positive impact on the community.

Responsibilities

• Follows up on the development and management of relationships with sources of major deposits for liabilities through flexibility in attracting or dispensing with deposits to meet a shortage or increase in liquidity at the bank.
• identifies the segments and names of major customers in all targeted institutions for the purposes of developing integrated and detailed sales plans to attract deposits and attract new customers, confirms his observations, and submits them to the direct manager.
• manages the relationship with major corporate and commercial clients, borrowers/non-borrowers, and communicates with them to learn about their requests and needs for the bank’s services and products and works to meet them with the efficiency required to provide the distinguished service to them, in coordination with account managers in the corporate and business departments.
• Marketing the bank’s services and products to corporate clients through direct sales/cross-selling to attract new clients, time deposits, and current accounts on a regular basis, to achieve the sales objectives of the department and the bank and increase its sales share of these products.
• carries out all activities related to attracting a new base of customers to increase market share, including coordination with all corporate and business departments for the purposes of attracting deposits and increasing sales through the application of cross-selling and cross-selling strategies.
• communicates periodically with customers to know their needs, meet their desires, address all inquiries in a timely manner, and follow up on any needs and meet them by following up with all relevant bank departments and branches in a way that ensures achieving the desired customer satisfaction.
• Coordinates with the central corporate customer service department, implementation departments, and customers to complete all customer requirements and obtain administrative approvals if necessary.
• Provides banking services offers to corporate clients after obtaining the necessary approvals.
• Conducts field visits to all current and prospective clients to increase the bank’s market share of the deposits of various institutions and ensures that a database of major clients is continuously updated periodically.
• works as an original/alternative member within the duly circulated business continuity plan and emergency teams and carries out all the tasks required of him according to the plan in a way that ensures reducing the effects of crises and restoring operations as soon as possible.

Requirements

• Bachelor's degree in finance, business administration, or a related field.
• Minimum of 3 years of experience in relationship management, preferably with VIP clients in the banking industry.
• In-depth knowledge of banking products, services, and financial markets.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with high-profile clients.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• A proven track record of achieving sales targets and driving revenue growth.
• Familiarity with local banking regulations and compliance requirements.
• Proficiency in Microsoft Office and other relevant software.
• Ability to work independently and collaboratively in a fast-paced environment.
• High degree of professionalism and integrity.