Czech Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives for Booking.com, with the flexibility to work remotely from Greece. If you have a passion for travel and customer service, this position is perfect for you! As a customer service representative, you will assist travelers with their booking inquiries and ensure they have a seamless experience while exploring the globe.

Key Responsibilities

• Respond to customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Czech.
• Provide information on accommodation options, pricing, and promotions available on Booking.com.
• Assist customers in resolving issues related to their bookings and ensure a high level of satisfaction.
• Document interactions accurately and maintain customer records in the CRM system.
• Collaborate with other departments to ensure effective service delivery and resolution of customer queries.
• Stay informed about industry trends and updates related to Booking.com services.

Requirements

• Fluency in Czech (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the travel or hospitality sector, is desirable.
• Excellent communication skills and a positive attitude towards helping customers.
• Strong problem-solving skills and ability to work efficiently in a remote environment.
• Proficiency in using computer applications and CRM systems.
• Flexible availability to work in shifts, including weekends and holidays as needed.
• Ability to work independently while maintaining high service standards.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...