Desktop Support Specialist
About the Job
Palette is a fast-growing startup at the center of the creator economy. Our team of 75+ is working towards defining the standard for talent management and marketing in an era of new media dominated by digital-first entertainers.
Our management infrastructure mirrors the depth of attention given to the world’s biggest cultural and entertainment icons, and previously reserved for artists in traditional arenas of entertainment. Today, it services a roster of 200+ creators and influencers with a combined following of 500M+ serving over 4.7B impressions monthly. Our creators have starred in Super Bowl commercials, launched national brands, and have been featured in nearly every major publication.
Our marketing agency executes strategy for some of the most influential brands and organizations in the world, including: The Biden White House, Amazon, simplehuman, and the Gates Foundation. 42% of Americans under the age of 40 are no longer accessible through traditional marketing channels – we enable organizations to speak to those audiences. Our marketing team has been recognized with 5 Shorty Impact Awards, and has advised three US Presidents on the future of the internet.
The Role
Palette Media is seeking a Desktop Support Specialist to serve as a foundational member of our internal technology function. This role will provide day-to-day technical support, optimize our systems (including Google Workspace), and help evolve our IT processes.
You’ll act as both hands-on support and a process improver — ensuring our team has reliable, secure, and scalable technology infrastructure. This role is ideal for someone early-to-mid career who thrives in startup environments, enjoys solving problems in real time, and is excited about supporting a fast-paced team in the entertainment and creator economy space.
Responsibilities
Desktop & End-User Support
Provide day-to-day technical support for employees across hardware, software, and SaaS platforms
Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity
Manage device provisioning, onboarding, and offboarding processes
Maintain asset inventory and lifecycle tracking
Google Workspace & Systems Optimization
Administer and optimize Google Workspace (user management, permissions, security policies, automation)
Improve file structures, permissions governance, and operational efficiency
Evaluate and recommend workflow improvements across internal tools
IT Operations & Vendor Management
Serve as primary point of contact for IT vendors and managed service providers
Help evaluate outsourced IT support options and recommend scalable solutions
Coordinate hardware purchasing, warranty claims, and service contracts
Strengthen backup systems and reduce single points of failure within IT operations
Process Improvement & Documentation
Document SOPs for onboarding, offboarding, device management, and security protocols
Identify inefficiencies in current processes and implement improvements
Support light security best practices (2FA enforcement, access controls, device policies)
Qualifications
2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred)
Experience administering Google Workspace in a business environment
Strong working knowledge of macOS environments
Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment.
Experience managing SaaS tools and supporting remote teams
Comfortable managing vendors and external service providers
Strong documentation and process-oriented mindset
Calm, solutions-oriented temperament with excellent interpersonal skills
Interest in entertainment, media, or the creator economy is a plus