Desktop Support Technician

· Responsibilities

·

· Provide exceptional service to Mac and PC users achieving service level objectives for responding to and resolving requests

· Install and configure Mac and PC hardware, software and peripherals

· Install and configure telephony devices such as phones and video conferencing equipment

· Complete Mac and PC hardware maintenance and basic repairs

· Resolve Mac and PC hardware and software problems

· Troubleshoot user accounts in the GoPro portfolio of applications

· Initiate improvements to raise the quality and efficiency of service to end users

· Assist with documenting processes and procedures

· Escalate issues to the next level of support when necessary

· Relay root cause findings to other IT members when appropriate

· Assist with special projects

Qualifications

· Requirements:

·

· 5+ years of related work experience

· Excellent oral and written communication skills

· Expert in supporting Windows, OSX, iOS and Android in an enterprise environment.

· Experience supporting Microsoft Office suite / MS Exchange accounts

· Hands on experience with an enterprise-level ticketing system

· Understanding of networking topologies and protocols

· Ability to manage and prioritize tasks

· Self-directed, able to work with minimal supervision

· Able to lift 30+ lbs.

· Available for on-call support

Preferences

· MCSE or similar education

· Apple certification

· Experience with video conferencing and/or AV systems

· Deep knowledge of one or more operating systems

· Experience with HDD encryption

· Experience with SSO (Okta preferred)

Additional Information

Thanks & Regards,

Kushal kumar

201-932-1539