Director, ACO Operations
$150k - $195k USD
The Opportunity
You will step into a high-stakes, mission-critical role where you own the operational engine that allows Pearl Health to scale its impact on value-based care. By mastering the complexities of CMS provider submissions and ACO operations, you will directly safeguard the integrity of our networks and enable compliant operations and access to enhanced benefits for our members. This is an invitation to build operational resilience from the ground up, transitioning a vital function from a "heroic effort" to a sustainable, best-in-class program that scales with our growth.
Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
What You'll Do
As the Director of ACO Operations, you will be the primary architect and executor of our CMS Program Operations, ensuring every roster submission and regulatory requirement is met with precision. You will bridge the gap between tactical execution and strategic program ownership to ensure our ACOs remain compliant.
Lead the end-to-end Provider Submission process, serving as the accountable leader for roster accuracy and CMS deadlines during critical windows.
Manage the Roster Management System (RMS) workflow, overseeing the transition of provider data into a streamlined, automated submission process.
Provide strategic oversight and execution of Beneficiary Enhancement (BE) and Beneficiary Engagement Incentive (BEI) programs, ensuring all BE/BEI filings are accurate and compliant with CMS standards.
Direct the development of educational materials and training programs for internal Pearl employees to socialize complex ACO regulatory requirements.
Oversee mandatory CMS operational tasks, including CEHRT compliance, MSSP applications, and the coordination of beneficiary notification letters.
Responsible for CMS-related knowledge management and partnership with the Program Owner and SMEs to modernize our program operations, documenting processes to eliminate "sausage-making" during peak cycles.
Manage external resources and contractors during high-volume periods to maintain high quality-control standards under tight regulatory pressure.
What You’ll Bring
We are looking for a seasoned operations leader who thrives in the "details of the data" and possesses the regulatory fluency to navigate the ever-evolving landscape of CMS programs.
Must-haves
Orchestrate complex, multi-phase project lifecycles, ensuring seamless delivery within high-pressure environments and rigid deadlines.
Maintain a zero-margin-for-error standard while overseeing the ingestion and processing of high-volume, mission-critical data sets.
Proactively identify and resolve bottlenecks in data-intensive workflows to prevent downstream inaccuracies.
Deep technical knowledge of value-based care programs (eg. ACO REACH and/or MSSP) and regulations, with the ability to translate complex CMS guidelines into actionable project plans.
Accountability for regulatory deadlines, with a proven track record of meeting multi-stakeholder filing requirements without constant oversight.
Nice-to-haves
Direct experience with CMS provider submissions, having successfully managed at least one full roster cycle for an ACO or similar value-based care entity.
Experience implementing or managing a Roster Management System (RMS) or similar tool used to automate provider data flows.
Background in CMS program management or policy, particularly experience with BEI programs and compliance frameworks.
Prior leadership in a high-growth startup environment, where you have successfully transitioned tactical "sprint" work into repeatable programmatic systems.
This role might not be for you if:
You prefer a role focused exclusively on high-level strategy; this position requires a "player-coach" who will be deep in tactical execution, especially during the first year.
You thrive in highly predictable, steady-state environments; the submission cycle involves intense "sprint" periods with significant volume and shifting CMS priorities.
You prefer working in a siloed department; this role requires constant, proactive collaboration with Product, Client Success, and Quality teams to be successful.
Our Values
🤝 Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
🗣️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate.
❤️ Serious Impact, Big Heart: We go above and beyond to empower proactive, patient-centered care — and we celebrate every step forward. Humor and positivity fuel our creativity and strengthen relationships.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.
What We Offer
The expected offer for this role includes the following components:
Base Salary Range: $150,000 - $195,000 per year
Additional Compensation: Eligible for a discretionary performance bonus and equity options
Benefits: We offer a competitive benefits package. More on our careers page.
Final compensation will be determined by a variety of factors, including relevant skills, experience, labor market conditions, and location.
Agency Submissions
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.
The Interview Process
While steps may vary by role, you can typically expect:
Recruiter Screen: Introductory call to discuss background and motivation
Subject Matter Expert Interview: Deep-dive conversation with a core member of the team
Panel Interview: Meetings with teammates and cross-functional partners
Case Assignment / Presentation: Practical exercise solving a real-world challenge
Executive Interview: Final conversation(s) with 1–2 members of our leadership team