Director, Community Engagement and Clinical Outreach
$165k - $225k USD
Transforming the lives of those affected by severe mental illness
At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation’s top academic medical centers we’ve pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients’ well-being, we help them not just survive, but truly thrive.
Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including Mass General Brigham, NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.
The Team:
At Amae we are a collective of healthcare leaders on a mission to create a radically different patient-first behavioral health care model that truly transforms patient’s lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale.
The Opportunity:
Amae Health is seeking a strategic and high-energy Director of Community Engagement and Clinical Outreach to lead our market growth and community-facing operations. As we scale our innovative care model for individuals with severe mental illness (SMI), we need a seasoned leader who can build a high-performing outreach engine from the ground up.
In this role, you aren't just a manager, you are a "player-coach". You will be responsible for the professional development and performance of the Clinical Outreach and Treatment Placement Specialists while personally spearheading high-level institutional partnerships. You must be willing to "roll up your sleeves," whether that means coaching a team member through a complex referral or personally visiting an emergency department to facilitate a critical patient transition.
What You Will Work On:
Strategic Leadership & Market Growth (40%)
- Market Strategy: Design and execute multi-year citywide and regional outreach plans in close collaboration with clinical staff and executive leadership for both existing markets and new market launches
- Institutional Partnerships: Personally own and cultivate executive-level relationships with large regional safety-net hospitals, health systems, and key community agencies (e.g., NAMI)
- Performance Oversight: Set and manage regional enrollment targets, evaluating the effectiveness of outreach initiatives and pivoting strategies to ensure consistent growth
People Management & Coaching (40%)
- Team Development: Lead, mentor, and provide direct supervision for the Community Engagement team, fostering a culture of accountability, empathy, and excellence
- Field Coaching: Regularly join team members in the field—hospitals and outpatient clinics —to provide real-time coaching and ensure the "Amae way" is represented in every interaction
- Hiring & Onboarding: Lead the recruitment and training efforts for new outreach staff as Amae expands into new territories
Operations & Clinical Collaboration (20%)
- Complex Care Coordination: Act as the primary escalation point for the most urgent or difficult provider and patient transition situations, ensuring rapid and seamless transitions into care
- Cross-Functional Alignment: Work alongside clinical leads to ensure the referral pipeline is synchronized with clinic capacity and patient needs
- Data-Driven Leadership: Oversee the team’s use of CRM systems and Google Suite to ensure all activities are documented accurately and used to inform strategic decisions
About You:
You are a visionary leader who remains grounded in the day-to-day work of community service. You build trust rapidly with both your team and external partners, and you are motivated by the challenge of transforming the lives of those with complex mental health needs. You lead by doing and thrive in high-pressure, mission-driven environments
What You’ll Have:
- Experience: 8+ years of experience in business development and/or sales, community outreach, or referral management, with at least 4 years in a leadership/management role.
- Proven Results: A metrics–driven leader with a history of building high-performing teams and successfully hitting growth and engagement targets
- Communication Mastery: Exceptional public speaking skills and the ability to influence stakeholders at all levels, from social workers to C-suite executives
- Operational Agility: Proficiency in CRM tools, Google Suite, and Slack to manage a remote and mobile team
- Mobility: Current driver’s license and reliable transportation for travel to our active markets on the East and West Coasts (Los Angeles, SF Bay Area, Raleigh, NY, soon Boston); travel expected ~30% of the time
What We Provide:
Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.
- Comprehensive Medical, Dental, & Vision Insurance
- Unlimited Paid Time Off
- Short-Term and Long-Term Disability Insurance
- Commuter Benefits
- 12 Weeks Paid Parental Leave – Available to both birthing and non-birthing parents
- 401(k) Retirement Plan
- 11 company holidays
- FSA & HSA savings programs
Amae Health is committed to fair and equitable compensation practices. Total compensation for this role includes a base salary and an annual bonus.
Base salary is determined by the employee’s primary work location and aligned with local market costs. Actual compensation packages are tailored to each candidate’s experience and professional level, and it is not typical for individuals to be hired at or near the top of the range. Factors that inform compensation include, but are not limited to, job-related knowledge and skills, depth of experience, certifications, degrees, licensure, and specific work location.
Salary Range by Geographic Tier:
- Tier 1: $165,000 – $225,000
- Tier 2: $148,500 – $202,500
- Tier 3: $132,000 – $180,000
More About Amae:
'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.
We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, not on the volume of services provided.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.