Director, Revenue Cycle

The Team:

At Amae we are a collective of healthcare leaders on a mission to create a radically different patient-first behavioral health care model that truly transforms patient’s lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale. 

The Opportunity:

As we continue to expand our capacity to provide integrated “whole person” care to patients living with severe mental illness, the teams that support this work are also growing! Amae Health is seeking a dynamic, experienced Director of Revenue Cycle Management to architect and lead our revenue cycle operations. In this vital role, you will be responsible for creating, implementing, and refining the processes necessary to optimize revenue cycle management from the ground up. This position calls for an individual who can effectively continue to evolve our RCM functions across both in-house and off shore teams,, ensuring the smooth and efficient management of billing, compliance, and reimbursement processes.

Your leadership will be instrumental in forging strong internal and external relationships, driving strategic financial decisions, and maintaining compliance with healthcare regulations. Proactive and detail-oriented, you thrive in a fast-paced startup environment, possess strong analytical and communication skills, and have a proven track record in healthcare revenue cycle management. A true player/coach, you are comfortable managing day-to-day operations while also shaping the future of our revenue cycle strategies to support Amae Health’s growth and success.

Responsibilities:

• Design and implement RCM systems, policies, and procedures from the ground up, tailoring them to our unique startup environment.
• Lead and nurture a growing team, focusing on achieving strategic goals and fostering a culture of excellence and collaboration.
• Drive the strategic evolution of our RCM systems and processes, managing any system upgrades or vendor transitions
• Develop and oversee operational workflows and processes, enhancing efficiency, and productivity through innovative solutions.
• Review and understand payer contracts to understand payer requirements and advised on practices to maximize contract value
• Implement and monitor RCM best practices, track key performance indicators (KPIs), and devise strategies for operational excellence.
• Ensure compliance with industry standards and regulations, maintaining a secure and ethical work environment.
• Recruit, train, and mentor team members, establishing performance benchmarks and fostering professional development.
• Stay abreast of new technological developments in RCM and evaluate vendors and automation opportunities regularly
• Direct all aspects of the revenue cycle, including billing, claims submission, collections, and client billing processes, ensuring accuracy and timeliness.
• Collaborate with internal teams to refine RCM-related workflows and tools, ensuring clear communication and effective integration.
• Manage relationships with external vendors and evaluate third-party tools for enhancing RCM operations.
• Regularly analyze and report on RCM performance metrics, guiding strategic decisions to optimize financial outcomes.

About You:

• Minimum of 7 years in healthcare provider revenue cycle management, with a strong preference for behavioral health and telemedicine expertise. Experience in a growth stage organization required.
• Bachelor’s degree in Business, Healthcare Management, or a related field.
• Strong analytical skills for data interpretation and excellent communication abilities for diverse organizational levels.
• Proven experience in building and leading teams, including hiring and performance management.
• Deep understanding of professional fee billing, reimbursement, third-party payer regulations, and medical terminology.
• Ability to read and understand complex payer contracts and to effectively work with care teams to optimize revenue capture for services delivered
• Proficiency in Google Suite, advanced Excel/Google Sheets, and familiarity with multiple Practice Systems (e.g., Open PM, Theranest, Athena).
• Extremely organized and able to stay on top routine tasks and projects while navigating dynamic priorities 
• Strong interpersonal skills and motivated to build relationships with other functional leaders across the company, ensuring aligned goals and collaborative processes 
• Knowledge of the insurance landscape, especially mental health billing, and compliance requirements in healthcare.
• This is a fully remote role with travel expected 1-2 times annually for team offsites. 

What We Provide:

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

• Health Insurance: Comprehensive medical, dental & vision plans
• Competitive compensation
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Unlimited paid time off (PTO)
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $132,000 to $225,000 per year and will be adjusted to market cost and the compensation package will include equity. Actual compensation packages are based on several factors that are unique to each candidate's experience and professional leveling and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.